Key Account Manager

United Alloy•Union, OH

18d•Remote

About The Position

The Key Account Manager is a trusted advisor to United Alloy’s customers and potential customers, exhibiting passion about delivering exceptional results. The Key Account Manager plays a role in growing relationships with United Alloy’s strategic customer accounts. The role manages strategic market, revenue, and profitability objectives. They will maintain a keen working knowledge of their customers and maintain high-level oversight to project success through alignment with colleagues. This position can be a remote position that will report out of our corporate office in Janesville, WI, Dayton, OH or Seguin, TX.

Requirements

A bachelor’s degree in business or engineering related field.
A minimum of 5 years’ experience successfully selling fabricated products to large OEM customers preferred.
Demonstrated willingness to learn about our business and its customers, with an eagerness to continue to learn.
A highly organized and disciplined person able to prioritize and differentiate between the important and unimportant.
Passion for developing technical solutions for customer applications.
A collaborative mindset that seeks alignment cross-functionally as well as with external partners.
Valid driver’s license is required.
Must have a clean MVR report.
A working proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
Adapted to working in an ERP system environment.
Ability to travel +10% of the time
12 Expected Behaviors of Actively Engaged Person – 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Others, Problem Solver, and Agile.

Responsibilities

Build and maintain strong, long-term relationships with strategic accounts.
Serve as a trusted advisor to customers, understanding industry trends, challenges and opportunities as well as customer needs and expectations.
Represents the voice of customer within United Alloy.
Ensure proactive issue resolution and continuous improvement in service delivery.
Facilitate client visits, plant tours, and technical reviews to build trust and transparency.
Champion innovations and changes that enhance customer value.
Manage a portfolio of high-value accounts, including OEMs, packagers, contractors and industrial service providers, aligning customer needs with overall company strategy and revenue targets.
Act as the primary liaison between customer and internal teams to ensure seamless communication and service delivery.
Build yearly forecast plan and manage regular facilitation of forecast accuracy and scheduling in collaboration with key internal stakeholders.
Responsible for long-term demand planning as well as securing and finalizing near-term orders to meet or exceed goals.
Manage performance and health of relationships, monitoring on time delivery, quality and relationship metrics.
Identify growth opportunities within existing accounts, including new projects, products or markets.
Collaborate with engineering and sales teams to develop proposals and quotes tailored to client specifications.
Lead contract negotiations and renewals, ensuring profitability and client satisfaction.
Monitor and report on market trends, analyze competitors, and growth opportunities to inform strategy as well as adjust daily tactics based on real-time insights.
Work closely with production, quality assurance, and engineering teams to meet client technical requirements.
Translate client feedback into actionable feedback for improvements with key stakeholders.
Track customer KPIs such as on-time delivery, defect rates, and customer satisfaction scores.
Review results to forecast accuracy and recommend changes or alignments needed.
Provide regular performance reports and strategic insights to senior leadership.
Analyze quotes and to routinely ensure and support the long-term partnership with customers and growth of United Alloy.
Forecast demand and plan capacity for key accounts.
Communicate progress regularly with transparency around demand and sales activities.
Drive adoption of best practices within the sales organization to drive consistent policy and process implementation.
Create operational protocols, tools and systems to foster clarity, accountability and efficiency across the sales team.