Key Account Manager

Altman Specialty Plants•Plano, TX

10h•Onsite

About The Position

Altman Plants is seeking a Key Account Manager to lead strategic account management and growth initiatives for a major retail customer. This role partners cross-functionally with merchandising, replenishment, marketing, and operations to deliver programs that advance the customer’s goals and strategic initiatives while increasing sales, profitability, and executional excellence.

Requirements

Bachelor’s degree in Horticulture, Business, Marketing, or a related field, or equivalent relevant experience.
5+ years of experience in key account management, sales, or customer development (retail or consumer products preferred).
Strong analytical and financial acumen, with the ability to interpret data and translate insights into clear recommendations.
Advanced proficiency in Microsoft Excel; familiarity with customer portals and reporting tools preferred.
Excellent communication and presentation skills, with the ability to influence cross-functional partners.
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
Proven ability to manage complex timelines, processes, and cross-functional stakeholders.
Demonstrated ability to balance customer requirements with internal financial objectives.

Nice To Haves

Strategic Thinker – Anticipates challenges, develops proactive solutions, and aligns plans with long-term objectives.
Collaborative Partner – Builds strong relationships with internal teams and external customer counterparts.
Data-Driven – Uses analytics to guide decision-making and monitor performance.
Detail-Oriented Executor – Ensures accurate follow-through, manages details effectively, and consistently delivers high-quality execution.

Responsibilities

Own day-to-day account leadership for an assigned buyer, including strategy, program development, forecasting, and execution, directly and through coordination with internal partners.
Serve as the primary point of contact, ensuring timely communication, accurate reporting, and alignment on key initiatives.
Align internal planning and execution to the customer’s business objectives and in-store initiatives, ensuring shared priorities, clear deliverables, and measurable outcomes.
Develop and execute account strategies that drive profitable growth; identify opportunities and risks and implement corrective actions as needed.
Translate customer goals and initiatives into joint business plans, program roadmaps, and performance scorecards; align internal teams to deliver against agreed-upon timelines and results.
Build and maintain strong customer relationships through consistent communication with buyers and key stakeholders.
Lead program planning and new product/program development initiatives, including presentations, cost models, and business recommendations.
Analyze weekly and monthly performance; prepare reports summarizing results, trends, opportunities, and action plans.
Coordinate advertising and promotional execution, including calendar management, item setup, pricing updates, and cost-change tracking.
Partner with replenishment and operations to optimize product flow, support seasonal assortments, and improve sell-through and inventory performance.
Support field and representative teams with program communication and merchandising guidance; provide feedback from market visits.