Key Account Manager - Rare Emergency Medicine - Pacific Northwest

SERB

28d • Onsite

About The Position

The Key Account Manager promotes SERB products and increases use of Aurlumyn® (iloprost) for indications consistent with labeling within an assigned territory covering Washington, Alaska, Idaho, Oregon, and Nevada. The role sells and differentiates the value of SERB products to customer groups and individual decision-makers, including hospitals and critical-care professionals.

The position reports to the Regional Business Manager and works closely with Inside Sales, Marketing, HR, Training, and Sales Operations. External relationships include customers, CSO leadership, and vendors. This is a customer-facing role that requires travel to hospitals in the territory and to onsite company meetings; 80% field time is expected. The Key Account Manager must be able to work outside traditional business hours, including evenings and weekends as required, and travel by car or plane to visit customers, attend conferences, or attend corporate meetings.

SERB is a global specialty pharmaceutical company focused on rare and urgent conditions. Its products support rare diseases, emergency care, and medical countermeasures. The company describes its culture through the values Patients first, always; Impact focused; and Team powered.

Requirements

• Associate or bachelor's degree in a relevant field, or equivalent experience.
• At least 3 years of pharmaceutical hospital IV product sales or account management experience, and 2–3 years of experience in the assigned geography.
• At least 3 years of experience building and maintaining professional relationships with pharmacists, emergency medicine professionals, and surgeons across multiple specialties.
• Strong business skills, including the ability to understand and analyze business and market drivers and develop, execute, and adjust business plans.
• Ability to use customer insights to develop strategic, dynamic, and collaborative customer or account engagement plans.
• Experience working alongside physicians and staff in a critical-care environment.
• Experience working with hospital pharmacies and getting products onto P&T, including building coalitions across groups to secure formulary inclusion.
• Understanding of EMR and CPOE systems.
• Experience getting products included in protocols and standing orders and supporting product pull-through.
• Ability to ask strategic, insightful questions to identify customer needs across stakeholder groups and develop successful business plans.
• In-depth knowledge of creating a compelling, logical rationale for product value and compliantly contrasting, comparing, and positioning products against competition.
• Outstanding interpersonal and consultative skills.
• Excellent presentation and platform skills.
• Ability to manage and prioritize workload, multitask, and handle a diverse range of issues, responsibilities, and challenges.
• Ability to address problems creatively and in an organized, systematic way.
• Willingness and ability to work within and outside traditional business hours, including evenings and weekends as required.
• Willingness and ability to travel by car or plane as needed; valid motor vehicle operator's license in good standing.
• Ability to satisfy reasonable credentialing requirements, which may include proof of vaccinations and background checks where applicable.
• Availability for 80% field time.

Responsibilities

• Meet or exceed territory sales plans and manage budgets by developing and implementing territory-specific strategies aligned with the overall commercial brand strategy.
• Establish and maintain professional relationships with targeted opinion leaders and hospital stakeholders, including surgeons, pharmacists, and other critical medical staff.
• Develop targeted account business plans based on an in-depth understanding of local market forces; identify hospital decision-makers and key contacts and build their buy-in and support.
• Develop and implement strategies to secure hospital formulary inclusion, placement in EMR systems, and inclusion in protocols and standing orders to support product pull-through.
• Deliver current, accurate, compliant, effective, and on-message sales presentations, tailoring interactions to customer needs and perspectives.
• Develop and implement special territory programs, such as peer-to-peer programs, when needed to maximize sales opportunities.
• Provide clear and concise instructions on the safe and effective use of products, including in-services for surgeons, physicians, and clinical staff inside and outside critical-care settings.
• Execute SERB strategies and tactics effectively within the assigned geographic area.
• Maintain current CRM records.
• Travel by car or plane as needed to visit customers, attend conferences, or attend corporate meetings.
• Meet applicable hospital credentialing requirements.
• Comply with SERB's code of conduct and policy guidelines and demonstrate SERB's values in words and actions.
• Undertake other reasonable duties compatible with experience and competencies as business requirements change.

Benefits

• Vacation, personal, and sick time
• 15 paid company holidays
• Medical, dental, vision, and other voluntary benefits
• Paid parental leave
• Tuition assistance
• Discretionary bonus plan
• Competitive 401(k) with a dollar-for-dollar match up to 6% of pay; safe-harbor match vests immediately, with an additional discretionary match of up to 4% of pay vesting 20% per year over 5 years

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree