Key Account Manager - Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply•San Marcos, CA

About The Position

The Bilingual Key Account Manager is part of SiteOne Landscape Supply’s sales organization and develops relationships with important customers to grow business within existing accounts. The role manages a book of typically 40 to 60 SiteOne accounts with at least $3 million in total business, pursuing year-over-year gross margin dollar growth while maintaining high customer satisfaction. The manager builds lasting relationships with key account personnel, identifies opportunities to expand existing lines of business or introduce new ones, and ensures customers know about and use SiteOne capabilities and programs. The role coordinates with sales support, business development, specialists, and store associates; supports orders and fulfillment; resolves customer complaints; and uses CRM and territory-alignment tools to track activity, opportunities, pipeline, and results. SiteOne describes its compensation and benefits package as competitive. Starting pay depends on factors such as location and experience and will meet or exceed applicable state and local minimum wage laws.

Requirements

At least 3 years of experience in key account sales.
Proven ability to build client relationships, grow sales, negotiate deals, resolve conflict, and provide service that drives strong customer satisfaction.
Ability to use CRM tools to organize accounts, manage opportunities, and support consistent sales execution.
Knowledge of the sales cycle and solution-selling techniques.
Proven approach to accessing decision makers at client organizations.
Ability to communicate a value proposition and differentiate SiteOne products and services through professional presentations and communication.
Ability to think quickly and make decisions.
Understanding of sales and operations planning, statistical demand forecasting, and integration of supply and demand plans.
High school diploma or equivalent.

Nice To Haves

1 to 3 years of green industry experience and familiarity with landscape, nursery, and irrigation products.
Conversational proficiency in English and Spanish.
College degree.

Responsibilities

Manage a book of typically 40 to 60 existing SiteOne accounts, representing at least $3 million in total business.
Seek new business within current accounts by expanding margin dollars in existing lines or expanding SiteOne’s presence in new lines of business.
Develop deep and lasting relationships with key account personnel.
Ensure customers are aware of and fully utilize SiteOne capabilities, including SiteOne University, vendor support, and the Partner’s Program.
Grow gross margin dollars by a minimum of $100,000 year over year.
Use SiteOne Territory Alignment tools to prioritize and target key accounts.
Maintain a high level of customer satisfaction with assigned accounts.
Work and communicate effectively with Sales Support Representatives, Line of Business Specialists, and store associates.
Use solution-focused sales tools and processes to maximize account growth.
Report progress against opportunities and share verifiable outcomes.
Facilitate customer order placement and monitor fulfillment.
Maintain appropriate professional and technical knowledge.
Investigate customer complaints and develop solutions.
Work with the Business Development Manager or store personnel to transition key accounts effectively.
Use CRM tools to manage account activity, track opportunities, document customer interactions, and report pipeline and performance.