Key Account Manager (Delivery) - Scipro (Life Sciences) | New York City, NY

LHi Group•New York, NY

About The Position

SciPro is hiring a Key Account Manager for its Life Sciences business in New York City. This delivery-led account management role combines hands-on recruitment with strategic account development. The successful candidate will take ownership of established client relationships and active recruitment demand, deliver high-quality candidate and client experiences, and identify opportunities to grow accounts through repeat, exclusive, and retained business. The role offers collaboration with Life Sciences specialists and colleagues across the US, UK, and Europe, as well as potential to take on broader leadership responsibility and build a team as the business grows. The position is based in SciPro, part of LHi Group, a global, employee-owned specialist talent solutions business. The advertised base salary is $80,000–$120,000, depending on experience and suitability, plus uncapped commission and potential additional bonuses, team override, and equity opportunities subject to applicable terms and eligibility. Benefits include 401(k), contributions toward private healthcare, structured training and development, an Employee Assistance Programme, and flexible working arrangements aligned with role requirements and internal policies. Additional recognition and long-term rewards may be available under applicable plans and eligibility criteria.

Requirements

360° agency recruitment experience, including client development and candidate delivery.
Strong account management and relationship-building skills.
Ability to manage multiple live vacancies and deliver consistently against client expectations.
Commercial awareness and understanding of how strong delivery can generate repeat, exclusive, and retained business.
Confidence engaging with hiring stakeholders, understanding their needs, and advising on recruitment solutions.
Proactive, organised approach and ability to take ownership of accounts.
Collaborative mindset and ambition to contribute to the wider team's success.
Interest in developing leadership capability and potentially building a team as the opportunity evolves.

Nice To Haves

Recruitment experience in the Life Sciences sector, particularly established relationships with specialist clients and understanding of sector demands.
Experience managing recruitment assignments end to end and working with established clients to generate repeat business.
Account management and delivery leadership experience.

Responsibilities

Take ownership of established client relationships and develop partnerships with key decision-makers and hiring stakeholders.
Understand clients' businesses, recruitment priorities, and longer-term talent requirements.
Maintain regular communication, set clear expectations, and provide a consistent, high-quality client experience.
Build trust as a recruitment partner through responsiveness, market insight, and dependable delivery.
Identify opportunities to expand existing relationships across teams, functions, and hiring requirements.
Manage recruitment assignments from initial briefing through offer and placement.
Source, engage, and assess candidates against client requirements while maintaining a relevant talent pipeline.
Coordinate interviews, manage feedback, and maintain momentum throughout recruitment processes.
Provide candidate and market insight to support informed hiring decisions, while maintaining strong candidate care and communication.
Collaborate with colleagues and Life Sciences subject-matter experts to strengthen delivery and access talent networks.
Grow revenue within existing client relationships and develop repeat, exclusive, and retained recruitment business.
Understand clients' future hiring plans and identify opportunities for broader support.
Work with colleagues across the wider business to leverage established relationships and international reach.
Develop account plans that balance immediate recruitment delivery with sustainable long-term growth.
Contribute to commercial performance through repeat business, stronger partnerships, and consistent delivery.
Take ownership of the desk, set clear objectives, and maintain personal accountability.
Share knowledge, collaborate with colleagues, and identify improvements to delivery, client service, and account management processes.
Demonstrate the commercial judgement and behaviours needed for potential future leadership responsibility.
Contribute to developing a team around the accounts as the business grows, subject to performance and business requirements.

Benefits

Competitive base salary of $80,000–$120,000, depending on experience and suitability.
Uncapped commission under the applicable commission plan.
Additional performance bonuses and incentives, subject to applicable plans and eligibility.
Potential team override earnings linked to team performance and the relevant plan.
Potential eligibility for stakeholder or equity arrangements, subject to applicable terms and criteria.
401(k) retirement savings support.
Contributions toward private healthcare.
Structured training, practical coaching, and ongoing development programmes.
Access to an Employee Assistance Programme.
Flexible working arrangements aligned with role requirements and internal policies.
Collaborative office culture with opportunities to learn from colleagues and share expertise.
Potential consistency bonuses and quarterly lunch clubs, subject to applicable plans and eligibility.
Potential half-year and global performance incentives, subject to applicable plans and eligibility.
Additional annual leave milestones, including an extra week after three years.
The LHi Passport after five years, offering an expensed week at another office.
A Rolex or a month-long sabbatical after ten years, subject to applicable plans and eligibility.