Key Account Manager - Boston

Nidec•Eden Prairie, MN

10d•Onsite

About The Position

The Key Account Manager (KAM) is responsible for managing, developing, and expanding relationships with one or more strategically significant customers. This role is accountable for achieving assigned sales targets, driving growth, and delivering on key account objectives. The KAM serves as the primary point of contact for their designated accounts, representing the full portfolio of company products and services. They lead cross functional account planning efforts, ensure coordinated customer engagement, and maintain overall customer satisfaction and long-term partnership health. This role focuses on the customer’s headquarters and major buying locations, while closely coordinating with internal teams and field partners who support additional sites or business units within the account. The KAM ensures alignment, consistency, and a unified approach across all customer touchpoints.

Requirements

Bachelor’s degree in engineering, Business, or Marketing is preferred.
8 years of sales experience in a technical business-to-business environment, with a focus on large/strategic customer accounts, or an outstanding record of achievement in senior account management positions.
Experience in engineering, sales, marketing, or a related field.
Strong communication skills
Ability to manage complex projects
Excellent organizational skills.
Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
Proficient in Word, Excel, Outlook, PowerPoint, and video conferencing software
Ability to adapt presentations and other assets to align with assigned key accounts
Comfortable using a computer for various tasks.
English language proficiency.

Responsibilities

Establish and nurture high‑impact relationships with key stakeholders across all levels of the organization, ensuring alignment and long‑term partnership success.
Involve senior leadership at pivotal moments and drive continuous, productive dialogue between our executive team and strategic account stakeholders.
Work closely with sales, marketing, and engineering in the execution of customer engagement.
Provide guidance and support to drive the successful implementation of initiatives.
Ensure proper coordination with manufacturing & fulfillment across Nidec Drives' global locations to ensure project executional success for key accounts.
Proactively lead processes related to assigned key accounts, establishing shared performance objectives, financial targets, and critical milestones across short‑, mid‑, and long‑term horizons—fully aligned and endorsed by both organizations’ leadership teams.
Accountable for achieving sales, volume, profitability, and strategic performance goals, including maintaining forecasts for sales and operational planning across the assigned key accounts, and consistently delivering against them.
Monitor and analyze performance metrics, providing regular updates and insights to senior management.
Work with leadership to set sales objectives, identify opportunities, and manage sales forecasting and pipeline through Salesforce.
Monitor competitive activities and industry trends to anticipate market shifts and identify areas for differentiation.
Develop strategies to maintain a competitive edge and capitalize on emerging opportunities within assigned accounts.
Work with identified key accounts and associated OEMs, Systems Integrators, and our Channel network.
Communicate by phone, email, video conferencing, and in person at customer sites with an emphasis on in-person site visits.