Key Account Manager

RXO, Inc.•Minneapolis, MN

11d•$60,000•Onsite

About The Position

As a Key Account Manager at RXO, you’ll serve as the daily point of contact and relationship manager for our most important clients. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Requirements

Daily point of contact and relationship manager for top clients
Expand current customer accounts
Negotiate rates
Identify carriers
Procure specialized equipment
Maintain a strong understanding of the industry and client needs
Cultivate a core book of business for consistent and repeatable sales
Follow standard processes and procedures
Update internal tracking and reporting systems
Monitor and ensure accurate billing

Responsibilities

Serve as an advocate and liaison for RXO’s top clients to ensure overall customer satisfaction
Expand current customer accounts through ongoing relationship development
Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales
Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures
Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics
Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations