Key Account Manager - Americas (LATAM & NORAM)

Nuitée

1d • Remote

About The Position

Nuitée is hiring a Key Account Manager to own and grow a portfolio of accounts across LATAM and NORAM, with full accountability for TTV, conversion, and revenue targets. You'll act as the single point of ownership for everything that drives account performance, from technical adoption to commercial growth, working autonomously to identify, prioritise, and resolve whatever is getting in the way of an account scaling. Nuitée has a large number of US-based clients onboarding, with a strong pipeline behind them. This hire is the first step toward properly covering LATAM and NORAM, as the Key Account team expands to 5 KAMs.

Requirements

• 5+ years of experience managing accounts with ambitious, measurable revenue targets, and a track record of hitting them
• Strong analytical skills, able to independently interpret complex data, spot trends, and translate them into action without being told
• Experience with CRM tools (HubSpot is a plus)
• Is proactive, comes with a plan rather than waiting for direction, and isn't afraid to pick up the phone and call a client directly
• Is based in Latin America or the US, with full availability to cover LATAM and NORAM business hours (East and West Coast US)
• Has native or near-native proficiency in both Spanish and English

Nice To Haves

• HubSpot experience

Responsibilities

• Full ownership from onboarding to scaling demand partners
• Manage a portfolio of customer accounts.
• Build strong relationships with clients and understand their business needs.
• Serve as the primary point of contact for customer inquiries and issues.
• Coordinate with internal teams (sales, support, product, operations and engineering) to meet customer expectations.
• Identify growth opportunities with the clients
• Monitor customer satisfaction and resolve concerns proactively.
• Track account performance to reach a consistent growth with clients

Benefits

• Full account ownership post-onboarding: performance, retention, and revenue growth
• Participation in the onboarding process on a case-by-case basis, as determined by the Lead KAM based on account complexity and strategic importance
• Revenue targets assigned progressively as the KAM ramps up and takes ownership of accounts
• Upsell and cross-sell: identified and closed by the KAM directly
• Close collaboration with Onboarding, Sales, Monitoring, and Product teams

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed