Key Account Director - Neurology (Rare Disease) - West Region

Amgen • Thousand Oaks, CA

4d

About The Position

The Rare Disease Key Account Director leads a team of Key Account Managers responsible for addressing operational and access challenges related to appropriate therapies across health systems, specialty clinics, infusion centers, and other sites of care. The role is focused on growing the rare disease business in assigned accounts and markets by setting direction, building team capability, identifying account-level barriers, and executing targeted strategies that enable appropriate access to therapy, strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient experience throughout the rare disease treatment journey.

The position translates national and portfolio strategy into geography- and account-specific plans, leads account strategy and business reviews, and oversees contracting opportunities and site-enablement efforts. It also coordinates field execution with sales, medical, patient services, market access, pricing, trade, analytics, brand, and legal/compliance partners. The role requires approximately 40–60% travel, including customer meetings, field coaching, internal planning, and industry events.

Requirements

• Doctorate degree and 4 years of sales, marketing, account management, or related commercial experience; OR master’s degree and 8 years of such experience; OR bachelor’s degree and 10 years of such experience.
• At least 4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing resource allocation.
• Approximately 40–60% travel, including customer meetings, field coaching, internal planning, and industry events.

Nice To Haves

• Demonstrated strength as a people leader, including building trust, developing talent, and holding teams to high standards of behavior and results.
• Experience leading account management or field commercial teams serving complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
• Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
• Demonstrated ability to lead strategic account planning, account performance reviews, and multifunctional account teams.
• Knowledge of reimbursement, coding, benefit verification, prior authorization, clinic revenue-cycle considerations, and site-of-care decision drivers.
• Experience with contracting, account negotiation, IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
• Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
• Executive communication, problem solving, influence, and change leadership skills across clinical, administrative, and internal stakeholders.
• A patient-centered, compliant approach to customer engagement, solution development, and team leadership.

Responsibilities

• Lead, coach, and develop a team of Key Account Managers, setting priorities, performance standards, expectations, and accountability for business outcomes and compliant execution.
• Build team capability in strategic account planning, stakeholder engagement, contracting, access, site enablement, and use of account data and insights.
• Attract, select, develop, and retain KAM talent; provide ongoing coaching, feedback, and development opportunities.
• Lead regular team business and account strategy reviews to set priorities, allocate resources, share best practices, monitor performance, and ensure required training and compliant execution.
• Translate national and portfolio strategy into geography- and account-specific priorities and plans aligned with customer priorities, including clinic growth, patient access, site-of-care efficiency, and treatment continuity.
• Ensure the team assesses account business environments to identify access, operational, economic, and care-delivery barriers to appropriate rare disease patient access and care delivery.
• Lead account strategy and business reviews that turn data and field insights into opportunity hypotheses, action plans, performance measures, and adjustments to execution.
• Support KAMs in building stakeholder maps and engaging priority clinical, administrative, and operational stakeholders.
• Oversee account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
• Partner with KAMs and internal colleagues to address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
• Guide efforts to improve reimbursement readiness, inventory practices, ordering processes, patient financial navigation, and other buy-and-bill workflows.
• Ensure sites of care receive education, workflow support, and coordinated resources to strengthen operational readiness for patient care.
• Lead coordinated field execution with sales, medical, patient services, market access, pricing, trade, analytics, brand, and legal/compliance partners.
• Represent the account perspective and voice of the customer in cross-functional planning while balancing customer needs with Amgen business goals.
• Monitor team and account performance, remove execution barriers, and adapt priorities to deliver agreed objectives compliantly.
• Provide timely, actionable feedback to internal partners on customer needs, field execution, program effectiveness, competitive dynamics, reimbursement trends, operational barriers, and opportunities to strengthen rare disease patient access.
• Travel approximately 40–60% for customer meetings, field coaching, internal planning, and industry events.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements, where possible.
• Career development opportunities.
• Work/life balance.
• Health and welfare plans for staff and eligible dependents.
• Financial plans with opportunities to save towards retirement or other goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager