Rare Disease Key Account Manager - Neurology - Southeast

Amgen•Tampa, FL

About The Position

The Rare Disease Key Account Manager’s goal is to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment by partnering with stakeholders in targeted accounts across therapeutic areas covered by Amgen’s Rare Disease products. The role addresses operational and access challenges for appropriate therapies across assigned health systems, specialty clinics, infusion centers, and sites of care, with the aim of growing the rare disease business in assigned accounts and markets. The KAM identifies account-level barriers and executes targeted strategies to enable appropriate access to therapy, strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient and customer experience throughout the rare disease treatment journey. The position assesses account environments, develops and executes account plans, engages clinical and administrative stakeholders, and translates account data into practical opportunities and performance reviews. It serves as the commercial lead for account contracting opportunities and partners with internal teams to address access barriers and develop durable solutions. The KAM evaluates buy-and-bill workflows and works with clinics and internal partners to improve reimbursement readiness, inventory and ordering practices, and patient financial navigation. The role also coordinates cross-functional execution, provides field insights, monitors performance, maintains account documentation, and leads planning for priority account initiatives. The position requires approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events.

Requirements

Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years; or bachelor’s degree and 6 years; or associate’s degree and 10 years; or high school diploma/GED and 12 years.
Ability to operate independently, manage competing priorities, and execute through cross-functional teams.
A patient-centered, compliant approach to customer engagement and solution development.
Ability to travel approximately 40–60% within an assigned geography.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.

Responsibilities

Assess assigned accounts for access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use, time to diagnosis, and time to treatment.
Develop and execute account plans aligned with Amgen portfolio objectives and customer priorities, including portfolio growth, patient access, site-of-care friction, and treatment continuity.
Map stakeholders and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Serve as commercial lead for assigned account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution.
Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
Support account business reviews assessing contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk points.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Engage sites of care through education, workflow support, and coordinated resources to strengthen readiness to initiate and maintain therapy.
Help customers identify operational gaps that can delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Provide timely, actionable field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers to matrix colleagues.
Monitor account performance and adapt priorities to deliver agreed objectives in a compliant manner.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Benefits

Health and welfare plans for staff and eligible dependents.
Retirement and savings plan with company contributions.
Medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.