Key Account Manager - Neurology (Rare Disease) - Northeast

Amgen•Boston, MA

About The Position

The Rare Disease Key Account Manager works to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment by partnering with stakeholders in targeted accounts across therapeutic areas for which Amgen’s Rare Disease products are indicated. The role addresses operational and access challenges across assigned health systems, specialty clinics, infusion centers, and other sites of care to grow the rare disease business. The KAM diagnoses account-level barriers and executes strategies to enable appropriate therapy access, strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient and customer experience throughout the rare disease treatment journey. The role develops account strategies, leads assigned account contracting opportunities, supports access solutions, evaluates buy-and-bill workflows, and helps sites improve reimbursement readiness and treatment operations. It also coordinates field execution with cross-functional partners, provides actionable market and customer insights, monitors account performance, maintains account documentation, and leads planning and follow-through for priority account initiatives. The position covers the Northeast and requires approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events.

Requirements

Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years; or bachelor’s degree and 6 years; or associate degree and 10 years; or high school diploma/GED and 12 years.
Approximately 40–60% travel within the assigned geography, including customer meetings, internal planning, and industry events.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
Patient-centered, compliant approach to customer engagement and solution development.

Responsibilities

Assess the business environment across assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use and time to diagnosis and treatment.
Develop and execute account plans aligned with customer priorities, including portfolio growth, patient access, site-of-care operations, and treatment continuity.
Build stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Serve as the commercial lead for assigned account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution.
Identify and address barriers involving contracting, customer membership, ordering, distribution channel, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk points.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Engage sites of care through education, workflow support, and coordinated resources to strengthen readiness to initiate and maintain therapy.
Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Provide timely, actionable field insights on customer needs, competitive dynamics, reimbursement trends, and operational barriers to matrix colleagues.
Monitor account performance and adapt priorities to deliver agreed objectives compliantly.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Benefits

Health and welfare plans for staff and eligible dependents
Retirement and Savings Plan with generous company contributions
Group medical coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
Flexible spending accounts
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements where possible
Career development opportunities