Key Account Director - Neurology (Rare Disease) - West Region

Amgen • Los Angeles, CA

6d

About The Position

The Rare Disease Key Account Director leads a team of Key Account Managers responsible for addressing operational and access challenges across health systems, specialty clinics, infusion centers, and other sites of care. The role works to grow the rare disease business in assigned accounts while supporting appropriate access to therapy, clinic readiness, buy-and-bill operations, and a reliable patient experience throughout the treatment journey.

The director sets team direction, develops KAM capabilities, and translates national and portfolio strategies into geography- and account-specific plans. The role leads account strategy, contracting oversight, site enablement, cross-functional field execution, and performance monitoring, while ensuring customer engagement and execution are compliant. Approximately 40–60% travel is expected for customer meetings, field coaching, internal planning, and industry events.

Requirements

• Doctorate degree and 4 years of sales, marketing, account management, or related commercial experience; or master’s degree and 8 years of such experience; or bachelor’s degree and 10 years of such experience.
• 4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, or programs, or directing the allocation of resources.

Nice To Haves

• Demonstrated people leadership, including building trust, developing talent, and holding teams to high standards of behavior and results.
• Experience leading account management or field commercial teams serving complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
• Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
• Demonstrated ability to lead strategic account planning, account performance reviews, and multifunctional account teams.
• Knowledge of reimbursement, coding, benefit verification, prior authorization, clinic revenue-cycle considerations, and site-of-care decision drivers.
• Experience with contracting, account negotiation, IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
• Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
• Executive communication, problem-solving, influence, and change leadership skills across clinical, administrative, and internal stakeholders.
• Patient-centered, compliant approach to customer engagement, solution development, and team leadership.

Responsibilities

• Lead, coach, and develop a team of Key Account Managers, setting priorities, performance expectations, accountability, and standards for compliant execution.
• Build KAM capability in strategic account planning, stakeholder engagement, contracting, access, site enablement, and use of account data and insights.
• Attract, select, develop, and retain KAM talent; provide coaching, feedback, and development opportunities.
• Lead regular team business and account strategy reviews, allocate resources, share best practices, monitor performance, and ensure required training and compliant execution.
• Translate national and portfolio strategy into geography- and account-specific priorities and execution plans connected to customer priorities.
• Ensure the team assesses account environments to identify access, operational, economic, and care-delivery barriers affecting appropriate patient access and care delivery.
• Lead account strategy and business reviews that turn data and field insights into opportunity hypotheses, action plans, performance measures, and execution adjustments.
• Support KAMs in building stakeholder maps and engaging priority clinical, administrative, and operational stakeholders.
• Provide leadership and oversight for account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution.
• Partner with KAMs and internal colleagues to address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
• Guide efforts to improve reimbursement readiness, inventory practices, ordering processes, patient financial navigation, and other buy-and-bill workflows.
• Ensure sites of care are enabled through education, workflow support, and coordinated resources that strengthen operational readiness.
• Lead coordinated field execution with sales, medical, patient services, market access, pricing, trade, analytics, brand, and legal/compliance partners.
• Represent account perspectives and the voice of the customer in cross-functional planning while balancing customer needs with business goals.
• Monitor team and account performance, remove execution barriers, and adapt priorities to deliver agreed objectives compliantly.
• Provide internal partners with timely feedback on customer needs, field execution, program effectiveness, competitive dynamics, reimbursement trends, operational barriers, and opportunities to strengthen patient access.
• Travel approximately 40–60% for customer meetings, field coaching, internal planning, and industry events.

Benefits

• Health and welfare plans for staff and eligible dependents
• Retirement and Savings Plan with company contributions
• Medical, dental, and vision coverage
• Life and disability insurance
• Flexible spending accounts
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements where possible
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager