Key Account Coordinator

Lansing Building Products•Richmond, VA

2d•Hybrid

About The Position

The primary responsibility of the Key Account Coordinator is to support the service needs of Lansing customers who have purchased products through a Lansing Building Products location. This role involves catering to the ordering needs of specified key account customers, generating quotes, entering orders, coordinating deliveries, and resolving discrepancies and complaints. The coordinator will also communicate with vendors regarding supply issues and ensure timely material delivery. They will serve as the primary point of contact for internal departments and for the key account customers themselves, working directly with customer contacts on all account-related matters. This includes being accessible by phone and email, attending meetings (virtually, in person, or at customer sites), and collaborating with Regional Managers, Branch Management, and other Lansing associates to manage accounts, ordering needs, and resolve customer complaints. Additionally, the role provides administrative support by maintaining customer-facing order tracking systems, accurate records, and entering service issues into vendor systems. Sales support includes presenting sales leads, assisting with strategic planning, and ensuring pricing accuracy.

Requirements

College degree preferred.
Prior Building Products industry experience.
Project Management Skills and Experience helpful.
Intermediate to moderate excel experience required.
Prior sales and customer service experience.
Proven ability to work both independently and in a team environment.
Must have the ability to effectively communicate verbally and in writing.
Ability to prioritize tasks and work quickly and efficiently.
High level of Customer Service.
Technical aptitude, and ability to work within multiple systems and applications.
Superior stress management skills.

Nice To Haves

Project Management Skills and Experience helpful.

Responsibilities

Catering to the ordering needs of specified key account customers.
Generate quotes on demand.
Enter all orders into the appropriate operating systems.
Coordinate delivery of materials with appropriate Lansing Branch.
Research and respond to all order discrepancies and customer complaints.
Communicate with vendors on supply issues, ensure timely delivery of materials.
Primary point of contact for all Key Account customer matters for internal departments.
Primary Point of Contact for specified key account customers.
Work directly with customer account contacts on all account related matters.
Be accessible to customers by phone and email.
Attend and contribute to regularly scheduled and as needed meetings related to the customer’s account. Meetings may be held virtually, in person or at a customer’s site.
Work in conjunction with Regional Managers, Branch Management, and other Lansing associates on efforts related to the management and ordering needs of specified key account, and to resolve any customer complaints.
Create and/or maintain customer facing order tracking system.
Maintain accurate records & files in appropriate applications.
Enter Service issues into appropriate vendor systems e.g. Quick Base.
Report on status of service and warranty issues as needed, source existing reports from vendors when available.
Present sales leads when appropriate to Branch Sales Staff for follow up.
Assist with strategic planning and achievement of sales goals.
Review existing pricing within operating system to ensure accuracy.