Key Account Coordinator

Lansing Building Products Recruiting Team•Richmond, VA

20h•Hybrid

About The Position

The primary responsibility of the Key Account Coordinator is to support the service needs of Lansing customers who have purchased products through a Lansing Building Products location. This role involves catering to the ordering needs of specified key account customers, generating quotes, entering orders, coordinating deliveries, and resolving discrepancies and complaints. The coordinator will also communicate with vendors, act as a primary point of contact for key account customers and internal departments, and provide administrative and sales support.

Requirements

College degree preferred.
Prior Building Products industry experience.
Intermediate to moderate Excel experience required.
Prior sales and customer service experience.
Proven ability to work both independently and in a team environment.
Must have the ability to effectively communicate verbally and in writing.
Ability to prioritize tasks and work quickly and efficiently.
High level of Customer Service.
Technical aptitude, and ability to work within multiple systems and applications.
Superior stress management skills.

Nice To Haves

Project Management Skills and Experience helpful.

Responsibilities

Cater to the ordering needs of specified key account customers.
Generate quotes on demand.
Enter all orders into the appropriate operating systems.
Coordinate delivery of materials with the appropriate Lansing Branch.
Research and respond to all order discrepancies and customer complaints.
Communicate with vendors on supply issues and ensure timely delivery of materials.
Serve as the primary point of contact for all Key Account customer matters for internal departments.
Serve as the primary point of contact for specified key account customers.
Work directly with customer account contacts on all account-related matters.
Be accessible to customers by phone and email.
Attend and contribute to regularly scheduled and as-needed meetings related to the customer’s account.
Work in conjunction with Regional Managers, Branch Management, and other Lansing associates on efforts related to the management and ordering needs of specified key accounts, and to resolve any customer complaints.
Create and/or maintain a customer-facing order tracking system.
Maintain accurate records & files in appropriate applications.
Enter Service issues into appropriate vendor systems (e.g., Quick Base).
Report on the status of service and warranty issues as needed, and source existing reports from vendors when available.
Present sales leads when appropriate to Branch Sales Staff for follow-up.
Assist with strategic planning and achievement of sales goals.
Review existing pricing within the operating system to ensure accuracy.