Key Account Coordinator II

Funko•Burbank, CA

23h•Onsite

About The Position

Funko Overview Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters. But what does Funko do? Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of licenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world. The Sales Operations team works closely with the Funko Sales team to provide an excellent Customer experience to our Wholesale / Retail customers. The Key Account Coordinator II plays a critical role in managing and optimizing the performance of Funko’s most strategic accounts. This position operates with increased autonomy and ownership, driving execution across forecasting, order management, and cross-functional coordination while proactively identifying opportunities to improve customer experience and operational efficiency. This role serves as a trusted partner to both internal stakeholders and external customers, ensuring alignment on key initiatives, resolving complex issues, and contributing to the overall growth and success of assigned accounts. Our working environment is ever changing and very fast paced as we must match our speed to the ever-changing winds of pop culture. Successful candidates must be as flexible as Mister Fantastic and have the speed of The Flash. A keen eye for detail as well as a bias for action will also go a long way!

Requirements

5+ years of B2B customer service or account support experience (Major Retailer/Mass Specialty preferred)
Demonstrated experience managing complex or high-volume accounts
Experience with EDI transactions and retailer systems
ERP experience (Microsoft Navision preferred) and ticketing systems
Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
Customer Centric, proactively identifying opportunities to improve customer experience.
Highly responsive to customers/partners
Results Oriented: Proactive, motivated and driven to achieve team and personal goals
Problem Solving: Solution oriented with excellent critical thinking and independent problem solving skills
Interpersonal Skills: Enthusiastic, positive, professional, confident. Effective relationship manager handling demanding/sensitive customer relations with confidence
Communication Skills: Excellent oral and written communication skills with ability to communicate with people at all levels of the organization. Strong attention to detail; asks questions to clarify needs – avoids assumptions. Comfortable speaking in groups, leading meetings, and making presentations to partners
Excellent organizational abilities / prioritization: Effectively manages time and workload. Ability to multi task & manage competing priorities and deadlines under pressure
Process Management: process orientation to follow (and develop) process
Attention to Detail: high attention to detail required; accuracy imperative
Change Management: Highly adaptable and open to change in a dynamic and evolving environment
Team player: Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload
Analytical / system skills: Aptitude for numbers and data interpretation. Strong Excel including recent experience with vlook-ups, pivot tables and an aptitude for working with formulas. Ability to work with various systems

Responsibilities

Serve as a primary operational lead for key strategic accounts, building strong, trusted relationships
Anticipate account needs and proactively deliver solutions that enhance customer experience
Own and drive customer forecast accuracy, identifying risks and opportunities
Partner with Sales and Planning to influence demand strategies and improve forecast outcomes
Oversee complex orderbook scenarios including allocations, supply constraints, and prioritization decisions
Lead resolution of escalated issues related to delays, pricing discrepancies, and fulfillment challenges
Act as a key liaison across Sales, Supply Chain, Finance, and Customer Service to ensure seamless execution
Drive accountability and follow-through on cross-functional initiatives impacting key accounts
Serve as a primary point of contact for operational updates, issue resolution, and escalation handling
Communicate proactively with customers on risks, changes, and solutions
Deliver actionable insights through sales data analysis, reporting, and trend identification
Recommend process improvements and efficiencies based on data-driven findings
Identify gaps in existing workflows and contribute to development of scalable processes
Support implementation of best practices across the Sales Operations function
Lead and participate in internal and external account meetings, presenting insights and recommendations
Represent Sales Operations in customer-facing discussions when needed