Key Account Accounting Analyst

EVERGREEN ENTERPRISES OF VIRGINIA LLC•Richmond, VA

20d•Onsite

About The Position

Evergreen Enterprises is seeking a detail-oriented and analytical Key Account Accounting Analyst to join its Accounting team. The position connects Accounting and Key Account teams by supporting accurate financial information, efficient processes, and timely resolution of customer account issues. The analyst manages accounting activities for assigned major retail accounts, focusing on accounts receivable, collections, deductions, chargebacks, account reconciliation, and dispute resolution. The role collaborates with Accounting, Key Accounts, EDI, Logistics, and other internal teams to investigate issues, improve processes, and help reduce recurring deductions and financial losses. The role also supports closing activities and audits, monitors supplier rebate programs through SupplyPike, reviews customer contracts and programs, and identifies opportunities to improve accounting workflows, internal controls, and data accuracy. It is based in Richmond, Virginia, and is full-time.

Requirements

3–5 years of progressive accounting, accounts receivable, or related financial experience.
1–3 years of experience supporting large retail or key accounts with high-volume sales, deductions, chargebacks, and complex account reconciliations.
Experience with customer vendor portals, vendor compliance requirements, deductions, and dispute resolution.
Working knowledge of EDI processes and electronic invoicing.
Intermediate to advanced Excel skills, including XLOOKUP/VLOOKUP, SUMIFS, COUNTIFS, IFERROR, and other functions for analyzing and reconciling large data sets.
Strong mathematical, analytical, problem-solving, and critical-thinking skills, with excellent attention to detail.
Strong written and verbal communication skills and the ability to communicate financial and account information clearly across departments.
Working knowledge of shipping and delivery methods in a wholesale or retail environment.
Ability to appropriately use AI and other technology tools to improve research, analysis, documentation, and workflow efficiency.
Ability to work independently and collaborate effectively across departments and functional areas.

Nice To Haves

Bachelor's degree in Accounting, Finance, Business, or a related field preferred.
Accounting, accounts receivable, or related financial experience in wholesale, importing, consumer products, home décor, or retail.

Responsibilities

Manage a portfolio of Key Account customers, including collections, payments, account reconciliations, invoice status, and investigation of past-due balances.
Use customer vendor portals to research deductions and chargebacks, obtain supporting documentation, and submit disputes and claims through final resolution.
Research and obtain proof of shipment and delivery, including parcel tracking, bills of lading, signed delivery receipts, seaway bills, and freight receipt confirmations.
Maintain organized records of open deductions, disputes, supporting documentation, follow-up activity, and resolutions.
Communicate account status and key issues to internal teams and management.
Partner with Key Account Specialists to process approved credit and debit memos, write-offs, and customer account adjustments under company policies and approval guidelines.
Identify recurring or pre-approved customer deductions and help establish efficient review and approval processes.
Support month-end and year-end closing activities and annual bank and financial audits.
Work with EDI and internal teams to identify rejected customer invoices and ensure timely correction and resubmission.
Monitor and review supplier rebate program activity and automation through SupplyPike.
Review customer contracts, agreements, and programs to ensure deductions align with terms and supporting documentation, including retainers, coupons, rebates, and other customer programs.
Participate in Accounting, Key Account, management, and quarterly business meetings as needed.
Identify opportunities to streamline accounting processes, strengthen internal controls, improve data accuracy, and reduce recurring deductions and financial losses.
Use technology, including AI tools where appropriate, to improve research, analysis, documentation, and workflow efficiency.
Support special projects and other Accounting and Key Account initiatives as needed.