Christmas Kettle Coordinator

The Salvation Army Southern California•Vancouver, WA

12d

About The Position

The Kettle Coordinator manages all aspects of The Salvation Army’s Christmas Kettle Program, including supervising, scheduling, and monitoring kettle workers and drivers. The role maintains records needed for human resources, payroll, and accounting and coordinates volunteer registration, paid bell-ringer hiring and onboarding, daily routes, equipment, kettle sites, and program operations. The coordinator also supports financial reporting, monitors site productivity, troubleshoots operational issues, and completes end-of-season inventory and reporting. This is a temporary, seasonal, non-exempt position reporting to the Corps Officer.

Requirements

High school diploma.
At least six months of related experience.
Valid Washington Class B or C driver's license and a good driving record.
Ability to perform the listed physical activities, including sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, grasping, pushing, pulling, and reaching overhead.
Ability to lift up to 25 pounds.
Ability to operate a telephone and desktop or laptop computer, access and produce computer information, and understand written information.
Ability to perform the essential duties with or without reasonable accommodation.

Nice To Haves

Some post-secondary education.
Supervisory experience.

Responsibilities

Serve as the primary point of contact and resource for the Register to Ring system and facilitate volunteer registration.
Confirm, schedule, and coordinate individual and group volunteers through Register to Ring and by phone.
Coordinate equipment retrieval and delivery for volunteer groups and paid bell ringers.
Work with a temporary staffing agency to recruit, train, process, schedule, and supervise bell ringers; report their hours.
Orient paid bell ringers and volunteers to program responsibilities and guidelines.
Prepare daily driver routes and schedules, communicate routes and work expectations, and provide troubleshooting direction as needed.
Enter driver hours into UKG and oversee entry of hours and income into Register to Ring.
Provide customer service to the public, including store personnel and managers, as a representative of The Salvation Army.
Serve as kettle receiver when needed and store and secure kettles properly.
Respond to calls from paid ringers and volunteers about scheduling and logistical issues.
Prepare financial reports for Finance Administration and make recommendations concerning bell-ringer staffing.
Monitor sites and bell-ringer activity, conduct spot checks, and address problems involving ringers, managers, and drivers.
Drive as needed for kettle deliveries, pickups, and equipment exchanges.
Contact store managers to request permission for kettle sites and obtain required documentation, such as insurance.
Inspect and maintain kettle equipment, including kettles, stands, bells, and aprons.
Assist with advertising bell-ringer openings and distributing applications and hiring paperwork.
Interview and hire applicants; ensure required forms are complete and background checks are in progress before workers start.
Submit daily hiring information and required temporary employee documentation to Divisional Headquarters when requested.
Deliver stands and signs to sites the day before kettles are scheduled to begin.
Be available at the beginning and end of each day to assign workers to sites, discuss problems, answer questions, and facilitate worker drop-offs and pickups.
Coordinate volunteers for kettle locations and special events.
Collect timesheets daily, maintain payroll data, and check and process paychecks for distribution with the Administrative Coordinator.
Maintain worker assignment records and work with the Corps Officer to monitor site productivity; dismiss bell ringers who are not at least doubling their pay, using dollar-per-hour productivity reports.
Assist with accounting for kettle funds, ensuring each kettle has a dated record of location, worker, and shift times and that all kettles are accounted for daily.
Inventory equipment at the end of the season and prepare a season-ending brief.
Perform other seasonal duties as assigned.