KC Security Ambassador

Kalispel Tribe•Cusick, WA

3d•Onsite

About The Position

The KC Security Ambassador provides safety and security services for guests, employees, facilities, and grounds by patrolling casino properties, enforcing regulations, responding to emergencies, and ensuring compliance with applicable laws, policies, and procedures. The role serves as a first responder to medical emergencies and assists in maintaining a safe and secure environment. It has no supervisory responsibilities. The position requires a flexible schedule, including nights, weekends, holidays, and schedule changes based on business needs. The employee must maintain regular and reliable attendance and may be asked to participate as a panelist for Internal Review Hearings. The work environment may include tobacco smoke, moving mechanical parts, fumes, airborne particles, wet and humid conditions, outdoor conditions, and moderate-to-loud noise. Hepatitis A and Hepatitis B vaccinations are required as a condition of employment. Applicants are subject to drug testing, and candidates and employees may be subject to background investigation. The Kalispel Tribe of Indians applies Indian preference in hiring, promotions, and transfers.

Requirements

Ability to obtain and maintain a Tribal Gaming License.
Valid Washington or Idaho Driver’s License, to be carried while operating Tribal vehicles.
Must be insurable through the company insurance carrier.
Must be at least 21 years of age.
Ability to work nights, weekends, holidays, and varying schedules as required.
Hepatitis A and Hepatitis B vaccinations are required as a condition of employment.
Excellent guest service and customer relations skills.
Strong conflict resolution and problem-solving abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to observe, assess, and respond appropriately to safety and security concerns.
Effective verbal communication and interpersonal skills.
Ability to follow policies, procedures, and emergency response protocols.
Ability to lift and/or move objects weighing up to 25 pounds occasionally.
Frequent verbal communication and active listening; frequent ability to hear detailed information and distinguish sounds accurately.
Frequent walking and movement throughout casino and property areas; occasional standing or sitting for extended periods, stair and ramp use, and lifting, carrying, stooping, crouching, and repositioning objects.
Requires close vision, distance vision, color vision, and focus adjustment abilities.

Nice To Haves

Minimum one year of guest service experience preferred.
Military, security, law enforcement, or related experience preferred.
Casino or gaming environment experience preferred.
Demonstrated knowledge of casino operations and gaming environments preferred.
High school diploma or general education degree (GED) preferred.

Responsibilities

Ensure compliance with the Kalispel Tribe of Indians State of Washington Gaming Compact, Internal Controls, NIGC Regulations, and Northern Quest policies and procedures.
Maintain the safety and security of guests, employees, facilities, and grounds.
Patrol casino properties, lobbies, corridors, parking areas, and public spaces to monitor activity and maintain order.
Investigate disturbances, complaints, thefts, vandalism, accidents, and suspicious activity.
Assist in protecting facilities from fire, theft, burglary, assault, and other threats.
Prevent unauthorized admittance of alcoholic beverages onto casino premises.
Respond to medical emergencies and provide assistance as needed.
Protect sensitive areas, including money rooms and administration offices.
Verify employee identification and monitor access control procedures.
Warn or remove disruptive individuals when necessary.
Report accidents, hazards, and unsafe conditions requiring correction.
Assist with traffic control and crowd management when necessary.
Implement evacuation procedures and emergency response plans as directed.
Monitor guest and employee behavior for safety and regulatory compliance.
Learn, understand, and comply with company policies, gaming regulations, MICS, and Regulation 31 requirements.
Maintain flexibility to work schedule changes based on business needs and maintain regular and reliable attendance.
Participate as a panelist for Internal Review Hearings when required.
Perform additional duties as assigned by management.