Kaiser Account Manager, California

Shared Imaging•, CA

About The Position

Shared Imaging is hiring a Kaiser Account Manager to manage and grow its strategic partnership with Kaiser Permanente throughout California. The role focuses on new business execution, proactive renewal of existing agreements, customer satisfaction, and aligning Shared Imaging’s mobile and fixed diagnostic imaging solutions with client objectives. The account manager works closely with the Regional Sales Manager, West, and serves as a primary contact for Kaiser accounts in California. Southern California residency is preferred. Travel within California is 35–40%. This is an exempt position with a salary rate of $90,000 per year, plus variable compensation incentives. Employees must have a completed background check and drug screen on file.

Requirements

Bachelor’s degree in business, healthcare, or a related field; equivalent experience is considered.
4–5 years of experience in sales, account management, or customer-facing healthcare roles.
Experience with CRM systems and managing customer information.
Strong communication, relationship-building, and problem-solving skills.
Ability to collaborate across sales, marketing, and operations functions.
Willingness to travel 35–40% within California.
Completion of a background check and drug screen is required for Shared Imaging LLC employees.

Nice To Haves

Experience with Salesforce is preferred.
Knowledge of the healthcare market and diagnostic imaging industry is preferred.
Southern California residency is preferred.

Responsibilities

Manage and grow the Kaiser Permanente account in California, including new business acquisition and proactive renewals.
Partner with the Regional Sales Manager, West, on communication, execution, account growth, and client satisfaction strategies.
Build and maintain relationships with Kaiser decision-makers, stakeholders, and site-level contacts.
Develop and execute account plans to meet or exceed revenue goals and support long-term client satisfaction.
Work with Shared Imaging’s operations team to quickly address and resolve issues and ensure seamless service delivery.
Coordinate with marketing, operations, and asset management teams to deliver solutions and onboard new sites.
Track, update, and manage customer and prospect information in the CRM system.
Collaborate with internal teams to develop proposals, pricing, and agreements aligned with client needs.
Respond promptly to customer concerns and resolve issues while exceeding expectations.
Monitor Kaiser’s business priorities, healthcare trends, and imaging needs to anticipate opportunities.
Participate in site start-ups and support smooth onboarding and consistent client communication.
Provide leadership with regular updates on account activity, pipeline progress, and market feedback.