K-12 Education Systems Engineer

Apple • Boston, MA

1d

About The Position

The K-12 Education Systems Engineer partners closely with Apple’s sales team to provide pre-sales technical consulting and support that grows Apple’s K-12 Education business in an assigned territory. The role uses technical expertise and relationship-building skills to help customers choose technical architectures that meet their goals and increase adoption of Apple products. It requires up to 60% domestic travel.

The engineer works across Apple and with customers, partners, and solution providers as a trusted advisor on Apple hardware, software, and services. The role combines broad knowledge of Apple products relevant to customer needs with specialist expertise in one or more technical areas. It includes providing technical leadership to sales teams, building relationships with customer executives, and delivering presentations, demonstrations, and seminars. The engineer also supports large business opportunities through closure and communicates customer and partner use cases, practices, successes, and key takeaways.

Requirements

• Typically, at least 3 years of related experience.
• Background in pre-sales technical, engineering, or a similar function selling complex technical solutions.
• Deep experience in consultative sales, including qualifying, overcoming objections and obstacles, and closing business.
• Hands-on knowledge of multiple operating systems, including macOS, iOS, iPadOS, and Windows.
• Outstanding communication, presentation, and storytelling skills.
• Passion for continuous improvement, curiosity to uncover gaps, resilience to remove barriers to entry, and drive to optimize processes and create solutions.
• Excellent collaboration and relationship-building skills, with the ability to influence cross-functionally, navigate partner organizational structures, and lead complex negotiations.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• 5 or more years of related experience.
• Background in a customer-facing IT technology role overseeing hardware, software, and services.
• Familiarity with the K-12 Education market.
• Comfort with ambiguity and the ability to bring structure and clarity where none exists.
• Ability to build, maintain, and strengthen high-level customer relationships to accelerate business growth.
• Forward-thinking approach and tenacity to drive what matters.
• High level of integrity, trust, and accountability.

Responsibilities

• Collaborate across Apple and with customers, partners, and solution providers as a trusted advisor on Apple hardware, software, and service solutions.
• Understand customers’ businesses and technical ambitions, remove technical barriers and friction points, and improve customer readiness for Apple’s platform.
• Engage in architectural and technical discussions with a wide variety of audiences.
• Serve as a technical generalist across Apple products relevant to customers’ needs and as a specialist in one or more technical verticals.
• Provide technical leadership to the sales team and build credibility, deepen relationships, and increase influence with executive leadership in customer accounts.
• Build and deliver presentations, demonstrations, and seminars to educate and inspire others.
• Leverage Apple and third-party subject matter expertise to shorten the sales cycle.
• Provide pre-sales technical support for new, large business opportunities, share status, and progress opportunities through closure.
• Communicate customer and partner use cases, standard methodologies, successes, and key takeaways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level