Junior Travel & Fleet Specialist

Waters Corporation•Milford, MA

9d•$44,905 - $74,841

About The Position

The Junior Travel & Fleet Specialist supports Waters' corporate travel and U.S. fleet programs. The role books domestic and international travel for employees, candidates, event speakers, and new hires, and provides day-to-day administrative support for the U.S. fleet program. Experience booking travel in SABRE is a prerequisite for consideration. The specialist is a primary point of contact for travel- and fleet-related inquiries, helping provide a positive employee experience while ensuring adherence to company policies and efficient program administration. The position reports to the Senior Manager, Global T&E and supports both travel and fleet operations.

Requirements

2–4 years of experience in corporate travel, travel agency operations, customer service, employee services, fleet administration, or related business support functions.
Experience using GDS travel booking systems, specifically SABRE; candidates without SABRE experience will not be considered.
Strong organizational skills and ability to manage multiple priorities and deadlines.
Excellent customer service, verbal communication, and written communication skills.
Proficiency with Microsoft Office applications, including Outlook, Excel, Teams, and Word.
Strong attention to detail and problem-solving abilities.
Strong systems aptitude and willingness to learn new technologies and processes.
Ability to generate, maintain, and analyze operational reports.
Ability to prioritize work effectively in a fast-paced environment.
Strong interpersonal skills and ability to build relationships with employees, vendors, and business partners.
Ability to work independently and use sound judgment about when to escalate issues.
Commitment to accuracy, compliance, and operational excellence.

Nice To Haves

Experience with Concur or similar travel and expense management systems.
Exposure to corporate fleet programs or vehicle administration.
Experience working with third-party vendors and service providers.

Responsibilities

Use a Global Distribution System (GDS), specifically SABRE, to book domestic and international travel for employees, customers, candidates, and new hires in accordance with company travel policies.
Coordinate complex and multi-stop itineraries, including air, hotel, rail, and ground transportation.
Handle routine travel inquiries, itinerary changes, cancellations, and travel disruptions as the primary contact.
Work with the Travel Management Company (TMC) and travel suppliers to resolve travel-related issues.
Ensure travel bookings comply with company policies and preferred supplier agreements.
Maintain accurate travel records and support reporting and reconciliation.
Assist with NDC ticket changes and exchanges.
Work with travel vendors to arrange direct billing for travel components when required.
Support travel policy communications and traveler education, including directing travelers to the Inside Waters travel site for information about policies, insurance, visas, and other travel topics.
Serve as the first point of contact for fleet drivers, responding to inquiries and escalating issues when appropriate.
Coordinate vehicle maintenance, repairs, inspections, registrations, and compliance activities to keep vehicles roadworthy and operational.
Support vehicle ordering, deliveries, transfers, and returns.
Maintain fleet records, including driver information, vehicle assignments, registrations, and mileage data.
Monitor driver training requirements and coordinate safety and compliance training.
Assist with onboarding new drivers and communicating fleet program policies and procedures.
Support fleet reporting, audits, and administrative activities.
Support accident, incident, and insurance claim administration, ensuring timely reporting and resolution.
Partner with internal stakeholders and external vendors to provide a high level of service for fleet drivers.