Junior Travel & Fleet Specialist

Waters Corporation•Milford, MA

About The Position

The Junior Travel & Fleet Specialist supports Waters' corporate travel and U.S. fleet programs. The role books domestic and international travel for employees, candidates, event speakers, and new hires, while providing day-to-day administrative support for the U.S. fleet program. It serves as a primary contact for travel and fleet inquiries, promoting a positive employee experience, adherence to company policies, and efficient program administration. The position reports to the Senior Manager, Global T&E and supports both travel and fleet operations. Travel responsibilities include booking and coordinating itineraries, assisting with ticket changes and exchanges, handling inquiries and disruptions, working with the Travel Management Company and suppliers, maintaining records, supporting reporting and reconciliation, and communicating travel policies and resources. Fleet responsibilities include responding to driver inquiries, coordinating vehicle maintenance and related compliance activities, supporting vehicle ordering and returns, maintaining records, monitoring training, assisting with driver onboarding, supporting reporting and audits, and administering accident, incident, and insurance claims. Waters Corporation is a global life sciences and diagnostics company with approximately 16,000 colleagues. It states that diversity and inclusion are fundamental to its values and that it is an equal opportunity workplace and affirmative action employer.

Requirements

2–4 years of experience in corporate travel, travel agency operations, customer service, employee services, fleet administration, or related business support functions.
Experience using GDS travel booking systems, specifically SABRE; candidates without SABRE experience will not be considered.
Strong organizational skills and ability to manage multiple priorities and deadlines.
Excellent customer service, verbal communication, and written communication skills.
Proficiency with Microsoft Office applications, including Outlook, Excel, Teams, and Word.
Strong attention to detail and problem-solving abilities.
Experience using GDS booking systems.
Strong systems aptitude and willingness to learn new technologies and processes.
Ability to generate, maintain, and analyze operational reports.
Ability to prioritize work effectively in a fast-paced environment.
Strong interpersonal skills and ability to build relationships with employees, vendors, and business partners.
Ability to work independently and exercise sound judgment about when to escalate issues.
Commitment to accuracy, compliance, and operational excellence.

Nice To Haves

Experience with Concur or similar travel and expense management systems.
Exposure to corporate fleet programs or vehicle administration.
Experience working with third-party vendors and service providers.
Working knowledge of Concur or similar travel platforms.

Responsibilities

Book domestic and international travel arrangements using a Global Distribution System, specifically SABRE, in accordance with company travel policies.
Coordinate complex and multi-stop itineraries, including air, hotel, rail, and ground transportation.
Respond to routine travel inquiries and assist with itinerary changes, cancellations, and travel disruptions.
Work with the Travel Management Company and travel suppliers to resolve travel-related issues.
Ensure travel bookings comply with company policies and preferred supplier agreements.
Maintain accurate travel records and support reporting and reconciliation activities.
Assist with processing NDC ticket changes and exchanges.
Work with travel vendors to arrange direct billing for travel components when required.
Assist with travel policy communications and traveler education, including directing travelers to relevant resources.
Serve as the first point of contact for fleet drivers and escalate issues when appropriate.
Coordinate vehicle maintenance, repairs, inspections, registrations, and compliance activities.
Support vehicle ordering, deliveries, transfers, and returns.
Maintain fleet records, including driver information, vehicle assignments, registrations, and mileage data.
Monitor driver training requirements and coordinate completion of safety and compliance training.
Assist with onboarding new drivers and communicating fleet policies and procedures.
Support fleet reporting, audits, and administrative activities.
Support accident, incident, and insurance claim administration, ensuring timely reporting and resolution.
Partner with internal stakeholders and external vendors to provide service to fleet drivers.