Junior Technician Specialist
About The Position
Consistently provides service excellence to all patients, family members, visitors, volunteers, and co-workers. This role involves configuring, installing, maintaining, and troubleshooting printers, scanners, electronics, and other peripheral devices within local and wide area networks. It also includes configuring, installing, maintaining, and troubleshooting PC Workstations, including application installation and debugging, and network client installation and maintenance. The position assists with network management and monitoring, installs, relocates, replaces, troubleshoots, and maintains VoIP telephones, and supports and maintains mobile/cell phones and other handheld computing devices. Daily operational tasks include maintaining problem/solution documentation, preparing and maintaining written documentation, and inventory of all systems devices. The role requires regular participation in technical training, and on-call and weekend work are mandatory. Attends departmental and user meetings as required and performs other work-related duties as assigned or requested.
Requirements
- Associate in Science with major in Information Systems, Engineering, or equivalent combination of education and work-related experience.
- One or both of the following certifications: CompTIA IT Fundamentals Pro or CompTIA A+, or equivalent combination of education and work-related experience.
- Experience with the installation and use of computer application software focusing on Microsoft products such as Windows Operating Systems and Office (Word, Excel, Access, PowerPoint, Visio).
- Proven problem solving and analytical skills including identifying and resolving computer and peripheral setup, trouble shooting, and component failure.
- Demonstrated ability to work effectively with limited supervision.
- Proven interpersonal relation skills.
- Valid Massachusetts driver’s license for automobiles.
- Ability to read, write, and communicate in English.
Responsibilities
- Configure, install, maintain, and troubleshoot printers, scanners, electronics, and other peripheral devices in local and wide area networks.
- Configure, install, maintain, and troubleshoot PC Workstations including application installation and debugging, network client installation and maintenance.
- Assist with network management and monitoring.
- Install, relocate, replace, troubleshoot and maintain VoIP telephones.
- Assist in supporting and maintaining mobile/cell phones and other handheld computing devices.
- Performs daily operational tasks including maintaining problem / solution documentation.
- Prepares and maintains written documentation and inventory of all systems devices.
- Regularly takes part in technical training.
- On-call, and weekend work are required.
- Attends departmental and user meetings as required.
- Performs other work-related duties as assigned or requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
