(O&M) Junior Technical Support Engineer (L1/L2)
About The Position
At Spectral, we are building the IT backbone for the renewable energy transition. We manage hundreds of distributed energy assets (BESS, Solar, wind, and smart building controls), all streaming data into our platform. Our clients, ranging from asset owners and grid operators, rely on us to keep the lights on. We need an O&M Technical Support Engineer (L1/L2) who isn't afraid to work independently and is always ready to learn. You will be the front line, the triage, between our clients and internal teams. You will own tickets from the first alert through to the final resolution, working closely with our L3 Specialists (software developers, control engineers, Project Managers, and Account Managers) to ensure our platform runs smoother every day.
Requirements
- Bachelor’s/Master’s in a technical field (Energy, Electrical, Control, Mechatronics, Sustainability or similar), OR equivalent field experience.
- Comfortable working with operational tools (ticketing, real-time monitoring, version controls, documentation).
- Basic understanding of networking, coding, and developing tools.
- Basic coding/debugging skills to read logs and help clients set up API calls.
- Proficient in English (Dutch is a plus) with excellent verbal and written communication skills.
- Experience working with dashboard monitoring tools.
- Knowledge of renewable energy systems (Solar, Wind, BESS) is required.
- Demonstrable experience in customer-facing technical support, including troubleshooting.
- Solid experience with fault finding and root cause analysis in a technical environment (energy, industrial automation, or complex IT infrastructure).
- Experience working with ticketing systems and monitoring tools.
- Must have experience to work in a 24x7 support environment with an on-call roster.
- Very good verbal and written English communication skills.
Nice To Haves
- Dutch language skills.
- Experience in the renewable energy sector specifically (Solar, Wind, BESS).
- Familiarity with GitLab and basic scripting (Python/with remote access tools like Linux).
- Experience setting up support processes or building a knowledge base from scratch in a startup environment.
- Experience handling incident communication with clients during major outages.
- Knowledge of electrical/control systems in the energy sector.
Responsibilities
- Process technical inquiries professionally and ensure satisfied clients.
- Provide first-line support (L1) and act as the primary interface for technical issues (L2).
- Receive, assess, and resolve technical requests from various clients.
- Use ticketing tools, monitor real-time operational data, and interpret technical documentation.
- Escalate issues to L3 (Software, Control, and Project Engineers) with clear, actionable notes.
- Participate in the 24/7 on-call rotation shift roster to ensure weekend and off-hour coverage.
- Troubleshoot and resolve customer issues related to renewable energy control systems.
- Iteratively build the knowledge base based on closed tickets.
- Collaborate with L3 teams to communicate feedback, identify gaps, and improve operational processes.
- Proactively monitor dashboards daily, identifying trends/logs before client escalation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
