Financial System O&M Support
About The Position
As a Senior Consultant on Deloitte’s Finance Transformation team, you will support clients as they navigate changing business conditions, technology development, and regulatory considerations. The broader Finance Transformation practice works with CFOs, controllers, and finance teams on finance and global business services strategies, with work spanning strategy, operations, process design, and technology. In this role, you will provide Tier 1 help desk support for financial systems, handle and route support requests, assist with testing and documentation for system changes and releases, and prepare user training plans and materials. You will also support audit, configuration, and security activities, including PBCs, walkthroughs, SSAE 18 reviews, security documentation and policies, system security administration, and tracking released APIs and incidents. The role is part of Deloitte’s Government & Public Services practice. Deloitte’s Finance Strategy offering helps executive clients develop finance capabilities and includes strategy development, road mapping, strategic PMO, enterprise value creation, and finance automation and innovation.
Requirements
- At least 2 years of experience in Financial Management, Software Development Life Cycle (SDLC), and Help Desk/Service Desk support.
- At least 2 years of experience providing Help Desk/Service Desk support.
- At least 2 years of experience with Information Technology General Controls (ITGC).
- Bachelor’s degree.
- Must reside within a commutable distance of the assigned office and be able to commute daily if required without overnight accommodations.
- Must be legally authorized to work in the United States without employer sponsorship now or at any time in the future.
- Must be able to obtain and maintain the required security clearance for the role.
- Active Top Secret clearance is required.
- Ability to work independently and collaboratively as part of a team.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Ability to lead projects or workstreams.
- Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
- Strong interpersonal skills and professional demeanor.
- Ability to meet deadlines.
- Ability to provide clear guidance to others.
Responsibilities
- Provide Tier 1 help desk support for financial systems, respond to user inquiries, and resolve routine issues.
- Receive, document, prioritize, track, and route support requests according to established procedures.
- Support test-script activities and documentation for system changes and releases.
- Prepare and deliver training plans, schedules, and materials for system users.
- Support audit, configuration, and security activities, including PBCs, walkthroughs, SSAE 18 reviews, security documentation and policies, system security administration, and tracking released APIs and incidents.
Benefits
- Broad range of employee benefits; specific benefits are not enumerated in the posting.
- May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable performance factors.
- Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
