Junior Service Desk Technician - Washington DC

Military Spouse Corporate Career Network • Washington, DC

3d • Onsite

About The Position

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. Looking for an exciting new step in your IT career? Leidos has an exciting IT Customer Support Junior Associate opportunity working onsite at our customer’s headquarters located in Washington, D.C. A highly motivated information professional who is interested in pursuing a career in Information Technology. This individual delivers excellent service to our federal customer by troubleshooting technical issues, resolving tickets promptly, and documenting incidents that require escalation.

Requirements

• Knowledge of commonly-used IT concepts, practices, and procedures within a Service Desk environment.
• Ability to effectively support end users with great customer service.

Responsibilities

• Greeting customers via phone calls, ascertaining the nature of the call, resolving issues where possible, opening tickets via a ticketing system, and escalating to the appropriate work groups when necessary.
• Providing walk-up support for common issues; escalating complex cases to the correct team and documenting actions for tracking.
• Supporting end users with great customer service.
• Determining the functional area of the problem being reported (e.g., hardware, software, telecommunications).
• Documenting status updates and communicating to necessary parties.
• Providing follow-up to the user on the status of the problem until resolution.
• Documenting phone calls via the ticketing system and supplying work notes so that other technicians will understand the customer’s needs.
• Working to achieve day-to-day objectives consisting of typically routine tasks with minimal direction/supervision as well as implementation of new processes and support.
• Resolving routine problems and issues with clearly prescribed solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed