Junior Service Desk Technician

DYOPATH•Waddell, AZ

11d•Onsite

About The Position

This Junior Service Desk Technician position serves as the first point of contact for customers seeking IT assistance and support. As a Junior Service Desk Technician, you will play a critical role as the first point of contact for end users seeking technical assistance. Your support helps ensure requests are handled efficiently, users receive timely communication, and IT operations run smoothly. This role provides an excellent opportunity to gain hands-on IT experience, develop foundational technical skills, and build a strong foundation for a long-term IT career with DYOPATH.

Requirements

High School Diploma or GED required
Strong communication and customer service skills
Basic knowledge of Windows operating systems and common IT tools
Ability to follow SOPs and multitask in a fast-paced environment
Strong attention to detail and organizational skills
Ability to work collaboratively in a team environment
Ability to work a flexible schedule within the designated operating hours
Ability to pass a background check prior to hire

Nice To Haves

Familiarity with shipping processes and asset tracking is a plus

Responsibilities

Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
Create and manage support tickets while ensuring accurate documentation.
Provide timely notifications and updates using established procedures and SOPs.
Support equipment shipping, receiving, and inventory-related activities.
Update mobility information and maintain organized storeroom operations.
Assist with laptop resets, peripheral fulfillment, and package tracking.
Document solutions and contribute to process improvement initiatives.
Complete additional projects and responsibilities as assigned.