Junior Product Manager, Patient Experience

Bask Health

3h

About The Position

Bask Health is seeking an early-career technical product manager to help build and improve patient-facing experiences across its telehealth platform. The role focuses on the patient portal, messaging, treatment status, refills, and renewals, helping patients access information, communicate with care teams, and manage ongoing treatment. The Junior Product Manager will work with experienced product managers, engineers, designers, and clinical operations teams to identify patient problems, define product requirements, and deliver improvements that make healthcare experiences easier to use. The position calls for hands-on technical experience, strong problem-solving skills, and an interest in intuitive, reliable software for patients.

Requirements

• Hands-on experience contributing to software products through coursework, internships, personal projects, or professional work.
• Foundational understanding of software development, web applications, and how software products are built.
• Hands-on coding experience with JavaScript, TypeScript, Python, or another programming language.
• Ability to read code, understand basic technical concepts, and communicate effectively with engineers.
• Strong analytical thinking and problem-solving skills.
• Ability to understand user needs and translate problems into clear, actionable requirements.
• Strong organizational skills and attention to detail.
• Ability to gather feedback, research problems, and use basic data analysis to support decisions.
• Interest in building intuitive, accessible, and reliable patient-facing software.
• Excellent written and verbal communication skills.
• Ability to collaborate with engineers, designers, and cross-functional teams.
• Willingness to learn quickly, take initiative, and independently manage assigned responsibilities.

Nice To Haves

• Previous internship or early-career experience in product management, software engineering, or a related technical role.
• Experience with patient portals, healthcare applications, or consumer-facing software.
• Familiarity with patient messaging, treatment tracking, refill requests, or renewal workflows.
• Experience building websites, applications, APIs, or other technical projects.
• Familiarity with React, Next.js, or modern frontend development frameworks.
• Experience writing user stories, acceptance criteria, or product requirements.
• Familiarity with user research, usability testing, or product analytics tools.
• Understanding of healthcare privacy, security, or HIPAA considerations.
• Experience with SaaS products, subscription-based services, or self-service applications.
• Experience with telehealth, digital health, or healthcare technology.
• A portfolio, GitHub profile, or examples of projects demonstrating technical ability and product thinking.

Responsibilities

• Support product development for the patient portal, messaging, treatment status, refills, and renewals.
• Work with product managers to help define priorities and execute the roadmap for patient-facing experiences.
• Gather feedback from patients, customer-facing teams, and clinical operations to understand user needs.
• Improve how patients access treatment information, track treatment status, and manage ongoing care.
• Help develop intuitive workflows for patient messaging, refill requests, and treatment renewals.
• Translate user feedback and business needs into product requirements, user stories, and acceptance criteria.
• Work with engineers and designers to understand technical constraints and evaluate potential solutions.
• Investigate patient-facing issues, reproduce bugs, and document findings for engineering teams.
• Identify opportunities to simplify workflows and improve usability, accessibility, and reliability.
• Support product discovery, user research, usability testing, and feature prioritization.
• Collaborate with clinical and pharmacy teams to understand connections between patient-facing features and care and fulfillment workflows.
• Help define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction.
• Support quality assurance, feature testing, and product launches.
• Maintain product documentation and communicate progress on assigned initiatives.
• Own smaller product improvements from planning through launch and iteration.
• Use patient feedback and product data to evaluate whether improvements are working.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed