Junior Patient Support Manager:in

HelloBetter

1d • $40,000 - $46,000 • Remote

About The Position

HelloBetter is a pioneer in digital healthcare, developing evidence-based digital health applications for over 10 years to prevent and treat psychological distress. Our applications cover areas like stress management, depression, problematic alcohol use, panic and anxiety disorders, vaginismus, and sleep disorders. Six of our applications are approved as digital health applications and are available free of charge by prescription for all adult insured individuals. In 2025, we launched Ello, a personal AI companion for mental well-being and daily support, developed by psychologists with input from psychotherapists. Ello is for individuals seeking self-reflection and everyday support. We have combined our decade of expertise in digital therapeutics with AI technology to make psychological support more accessible. In your role as a (Junior) Patient Support Manager, you will use your communication skills and psychological expertise to ensure a positive start for our patients. Your task is to explain even complex information understandably, primarily over the phone, to our patients. More insights can be found in our HelloBetter Handbook.

Requirements

• Completed degree in Psychology (B.Sc. or higher).
• Patient demeanor and empathetic handling of patient concerns.
• Excellent communication skills and ability to explain complex information clearly.
• Independent, proactive work style with good organizational skills.
• Very good technical understanding and willingness to learn various support and CRM tools (e.g., Zendesk, Jira).
• Strong communication skills and perfect command of German (written and spoken).
• Fluent English as our company language.

Nice To Haves

• Good knowledge of the German healthcare system and interest in the digitalization of healthcare and digital therapy programs (DiGAs).
• Experience with digital care offerings or in the (clinical) psychological field.

Responsibilities

• Provide telephone consultations to interested patients regarding participation in our online therapy programs.
• Explain the process and functionality of our therapy programs in detail.
• Conduct a needs analysis to determine if our programs meet the individual needs of patients.
• Clarify questions and concerns of potential patients regarding our programs.
• Explain the prescription process and assist with registration.
• Support registered patients with organizational or technical questions during their participation.
• Manage the support chat for interested individuals, registered program participants, and users of our AI app Ello.

Benefits

• 28 vacation days + compensation for public holidays falling on weekends.
• Permanent employment contract.
• Paid additional vacation days based on company tenure - up to three additional days.
• Attractive VSOP (Virtual Stock Option Plan) for all employees.
• Tax-deductible pension plan with above-average employer contribution.
• Free or subsidized fitness memberships.
• Regular team events.
• 10 additional paid vacation days for non-birthing parents after the birth or adoption of a child.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level