Junior Microsoft 365 Administrator
DXC Technology•TWCNB - Teleworker/Offsite - CAN -NB, NB
•Hybrid
About The Position
We are looking for a Junior Microsoft 365 Administrator to support the day‑to‑day operations of an enterprise Microsoft 365 environment. This role is ideal for someone building a career in Microsoft cloud services and managed IT operations, working under the guidance of senior engineers within a structured, ITIL‑based support model. You will assist with administration, monitoring, and service requests across core Microsoft 365 services while gaining hands-on experience in a large, regulated enterprise environment.
Requirements
- 1–3 years of experience supporting Microsoft 365 or Office 365 in an IT environment.
- Basic hands‑on experience with: Exchange Online, Teams, SharePoint Online or OneDrive.
- Understanding of common IT support concepts (incidents, service requests, escalation).
- Interest in Microsoft cloud services and learning enterprise‑scale environments.
- Good written and verbal communication skills.
- Strong attention to detail and willingness to follow documented procedures.
- Ability to work effectively as part of a team and escalate issues when needed.
Nice To Haves
- Entry‑level Microsoft certifications (e.g., MS‑900, AZ‑900, or similar)
- Experience working in a service desk or managed services environment
- Exposure to ITIL concepts or ticketing tools
- Basic familiarity with security concepts such as MFA or email filtering
Responsibilities
- Provide front‑line operational support for Microsoft 365 services, including: Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft 365 Office applications.
- Perform user administration tasks such as: License assignment, Group and access updates, Account changes following approved requests.
- Support incident triage and troubleshooting under senior engineer guidance.
- Monitor Microsoft 365 service health dashboards and report alerts or issues.
- Assist with Microsoft Teams and collaboration administration in line with governance standards.
- Support basic email security tasks within Exchange Online Protection (EOP).
- Assist with Multi‑Factor Authentication (MFA) user support and troubleshooting.
- Process standard service requests accurately and within defined procedures.
- Maintain clear documentation of work performed in ticketing and service management systems.
- Follow change, incident, and service request processes consistently.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
