Junior IT Technician

Franklin Empire Inc•Etobicoke, ON

1d•CA$50,000 - CA$55,000•Hybrid

About The Position

Franklin Empire Inc. supplies electrical components for new construction, renovation and maintenance of industrial plants, residences and commercial buildings. We provide OEM and MRO solutions (maintenance, repair and operation), lighting design, inventory management, training, automation expertise, and specialized services. We are presently in search of a Junior IT Technician for our Toronto Branch.

Requirements

DEP, DEC or AEC in computer science or any other related field
Experience in the installation and technical support of Microsoft operating systems, Active Directory, Endpoint Management (TS), TCP/IP Protocol, Ticketing System
Windows and Office 365 experience
Knowledge of networking — Routers, Firewall, VPN
Knowledge of the mechanics of backups in business
Diagnostic and problem-solving skills
Excellent communication skills and very good customer service

Responsibilities

Install, test, maintain and update computer equipment (computers, peripherals, programs and software, etc.)
Check computer hardware (hard drive, mouse, keyboards, etc.) to ensure functionality
Management of the various security mechanisms
Troubleshooting computer hardware, operating systems and software in person, remotely and by phone
Report anomalies or breakdowns in the operation of equipment, provide the solutions required for optimal use
Participate in projects for the implementation of new technologies and projects
Participate in the diagnosis of breakdowns and make corrections
Provide support to internal users on the handling of equipment and software
Update of the customer's and company's technical documentation
Identify computer or network equipment shortages