Junior IT Support Engineer

Altruist•Los Angeles, CA

2d•Hybrid

About The Position

Altruist is transforming the multi-trillion dollar wealth management industry by building an AI platform for wealth professionals. We partner with financial advisors nationwide, empowering them to grow, optimize time and resources, and deliver superior outcomes for their clients. We're looking for exceptional talent to help us achieve our mission of making financial advice better, more affordable, and accessible to all. If you're passionate about challenging the status quo and want to do the most important work of your life, we'd love to meet you! But first, our values Kindness - Kindness doesn’t just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully. Brilliance - Humility is the skill we’re most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one. Grit - When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it’s hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles. Altruist is entering an exciting phase, and we're looking for someone to own all things IT related for our Culver City office! This role is hybrid, with four days per week in our Culver City office.

Requirements

1-3 years of experience
Experience with Mac and PC Operating Systems
Basic knowledge of AI/Automation workflow building (Okta workflows, Google Apps Script, N8N)
Experience with G Suite and Google Admin
Experience with OKTA, Jamf, and Kaseya-VSA
Experience with Google Meet and Zoom conferencing equipment
Computer and Printer Support
New computer hardware and software builds, using imaging software
Familiarity with Office 365 Suite - some knowledge of Outlook may be required

Nice To Haves

Preferred Experience with Atlassian apps (Confluence, Jira)
Basic knowledge of Active Directory

Responsibilities

Provide technical assistance and support related to computer systems, hardware, or software.
Conduct corporate training sessions.
Assist with onboarding-offboarding.
Maintain the daily performance of computer systems and conference room equipment.
Help with maintaining IT asset/inventory mgmt
Performs other related duties and projects as requested or assigned.

Benefits

A hybrid work schedule for most positions to promote strong, in-person collaboration.
Stunning, amenity-filled office spaces in Culver City, CA, San Francisco, CA, and Dallas, TX. Our offices are intentionally designed for comfort, collaboration, and productivity.
Competitive pay and equity for eligible positions.
Premium healthcare, dental, and vision insurance plans (HMO and PPO).
401k savings plan with a 4% match and immediate vesting.
16 week paid parental leave after one year of employment.
Professional growth and development opportunities including an employee mobility program and an annual L&D budget allocation for each employee.
Company perks program (includes discounts on pet insurance, fitness, cell phone plans, and travel, etc.).
Financial guidance program (includes counseling on navigating debt, tracking personal spend, saving and planning goals, home-purchasing preparedness, etc.).
One month work from anywhere policy (with the exception of a few countries).