Junior IT Support Specialist

Zip•San Francisco, CA

5d•Onsite

About The Position

Zip is looking for someone who is excited by the opportunity to be part of a fast paced environment that pushes you to learn while doing. This is a role for someone early in their IT career who loves helping people and wants to grow into systems administration and automation. Your goal in this position is making people happy while creating simple and repeatable solutions for all!

Requirements

Ability to be onsite 5 days a week in our SOMA SF office
Ability to lift & move equipment up to 50 lbs (shipments, monitors).
A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
Uses AI tools effectively to speed up support, scripting, and documentation.

Nice To Haves

1+ year in IT support is preferred but promising candidates with a CS/IT degree, strong side projects, or relevant certifications are encouraged to apply.

Responsibilities

Provide high-touch IT support (helpdesk, troubleshooting) to local and remote Zip employees across hardware and software (Mac & Windows)
Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, Wi-Fi).
Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
Manage laptop lifecycle logistics – provisioning, shipping, receiving, and asset tracking.
Operate cloud services (e.g., Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and many more).
Partner with Workplace on desk deployments, office changes, and the employee journey; coordinate with InfoSec on device compliance.
Write and maintain runbooks and SOPs so the site runs smoothly.