Junior IT Support Specialist

AD Mortgage • Fort Lauderdale, FL

1d • Onsite

About The Position

We are seeking a detail-oriented Junior IT Support Specialist to join our growing IT team. The candidate will provide reliable day-to-day technical support to our staff while developing the skills and knowledge needed to grow into more advanced IT and infrastructure roles.

Requirements

• Basic knowledge of Windows, Microsoft 365, Active Directory, and Entra ID.
• Strong troubleshooting and problem-solving skills across hardware, software, and connectivity issues.
• Clear communication skills and ability to support non-technical users professionally.
• High school diploma required; additional IT training, coursework, or a related degree preferred.

Nice To Haves

• Basic understanding of networking concepts such as DNS, VPN, and Wi-Fi troubleshooting.
• Experience with device imaging, deployment, or hardware setup.
• Basic knowledge of information security principles and willingness to assist with routine security-related tasks.
• CompTIA A+ or similar entry-level IT certification preferred.

Responsibilities

• Provide first-line support for hardware, software, and connectivity issues.
• Manage user accounts in Active Directory and Entra ID, including onboarding, offboarding, and password resets.
• Support Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive.
• Prepare and deploy workstations, maintain asset records, and assist with basic security tasks like MFA and compliance checks.
• Escalate complex issues with clear documentation and help improve internal support resources and processes.

Benefits

• PTO
• sick days
• paid volunteer hours
• medical, dental, vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED