Junior IT Support Specialst

Rosendin•Anaheim, CA

20h•Onsite

About The Position

The Junior IT Support Specialist is an entry level position responsible for providing Help Desk support to end users, including, but not limited to, desktop/laptop computers, mobile devices, printers, and software. He/she will utilize defined procedures to perform their work and works under close supervision. Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.

Requirements

Excellent written and verbal communication skills.
Excellent customer skills, including maintaining focus on the customer issues in a fast-paced environment with the ability to empathize with and prioritize customer needs.
Ability to perform in a dynamic and fast‐paced team environment.
Maintain technical competencies by staying current in new technologies.
Ability to troubleshoot issues over the phone, utilizing remote assistance tools, and in person.
Knowledge of Microsoft Windows and Microsoft 365 Office Suite.
Must be a team player with strong communication & customer service skills, with the ability to stay on task when working independently.
Must be able to organize and manage multiple tasks in a fast‐paced environment.
Demonstrated ability to use discretion and sensitivity when handling confidential information.
Must be a self‐starter, proactive, and able to interface with end users, prioritize issues, and manage user expectations.
Knowledge of documenting processes and procedures.
Ability to adapt to changing requirements with a positive attitude.
Ability to interact effectively and professionally with all levels of employees, both management and staff, vendors, clients, and others.
One or more years of IT experience, including knowledge of current technology applications, hardware and software.
Experience handling multiple projects and shifting priorities.
Ability to handle sensitive matters and maintain confidentiality.
Ability to organize and prioritize work.

Nice To Haves

Knowledge and/or practical experience of the following technologies is preferred: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Remote Software, Conference Room AV, Cisco VOIP, and Video Conferencing software.
Knowledge of an enterprise ticketing system is preferred.
Knowledge of iOS devices is a plus.
An Associate’s degree in Information Technology, Computer/Information Science, or equivalent years of experience.

Responsibilities

Provide end‐user support and problem resolution, including but not limited to, AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
Utilize the trouble‐ticketing system to document work and facilitate communication with the clients.
Adapt to the demands of Rosendin users, including field personnel, office employee’s and all levels of management to the senior level.
Cover the Help Desk phone queue when needed.
Escalate higher-level issues/tickets to IT Support Specialist 1, 2, and/or Lead.
Image laptops and desktops via SCCM and Intune Autopilot.
Setup mobile iOS devices.
Maintain stockroom inventory.
Order equipment and peripherals as needed.
Prepare shipments using UPS online system.