Junior IT Technical Support

Cordoba Corporation • Los Angeles, CA

1d • $66,000 - $75,000 • Hybrid

About The Position

Cordoba Corporation is a leading engineering and design firm based in California. We are seeking a Junior IT Technical Support to support our Facilities Sector. This position will follow established procedures to troubleshoot, coordinate, and resolve systems or hardware-related incidents. The position is responsible for the initial analysis, diagnosis, and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved expeditiously. Manage staff onboarding and offboarding processes. Provide helpdesk-related support in all areas of IT functions for the Airport Development Group.

Requirements

• PC Hardware Troubleshooting: Capable of diagnosing and resolving hardware component failures, including motherboards, power supplies, memory, and storage devices. Proficient in handling upgrades, replacements, and configurations.
• Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
• Windows Operating Systems: Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
• Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams
• Bachelor's degree in computer science or related field preferred
• 5 years or more experience.
• Must be able to lift at least 40lbs.
• Ability to organize short and long-term tasks and communicate the status of tasks with clients and management.
• Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience.
• Ability to work with others.
• Self-starter with results-driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.

Nice To Haves

• Relevant Professional Licensure & Certifications preferred

Responsibilities

• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages/incidents.
• Determine severity, impact, and nature of incidents. Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new service or application requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or offboarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new staff.

Benefits

• Multiple medical and dental insurance plans
• Vision insurance
• Paid AD&D and life insurance
• 401k with an industry leading employer match
• Generous vacation and sick leave accruals
• 9 paid holidays
• Other forms of paid time off
• Flexible spending accounts (FSA’s) including medical care reimbursement, dependent care reimbursement, and commuter benefit plans
• Employee assistance program
• Well-being benefits that include stress management, nutrition, and financial well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level