Junior IT Support Engineer

Allica Bank

3d•Hybrid

About The Position

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Requirements

Strong hands-on experience providing desktop support both on-site and remotely.
Significant experience supporting Microsoft 365 enterprise environments.
Experience working within ITSM frameworks and service delivery best practices.
Strong problem-solving skills and ability to manage competing priorities.
Customer-focused with excellent communication skills.
Ability to interact and communicate with technical and non-technical colleagues.
Ability to establish and maintain relationships.

Responsibilities

Provide day-to-day IT support via deskside, telephone, and remote technologies.
Actively manage and priorities the IT support queue in line with agreed SLAs.
Deliver Joiner–Mover–Leaver (JML) processes including onboarding and offboarding activities.
Administer and support Microsoft 365 technologies including Entra ID, Exchange Admin, SharePoint Admin, Teams Admin, Intune, Licensing, Autopilot, and Privileged Identity Management.
Support hardware including Windows laptops, Macs, mobile devices, and meeting room equipment.
Maintain accurate IT asset records and lifecycle management processes.
Use ITSM tools to manage incidents, service requests, and knowledge articles, ensuring accurate categorisation, documentation, and closure.
Identify opportunities to improve services through automation, AI adoption, training, and knowledge management.
Work effectively at pace within a fast-moving organisation while maintaining service excellence, clear communication, and a strong customer focus.
Adhere to and promote security, risk, and compliance controls in all support activities (e.g. access management, device security, data handling).