Junior IT Specialist

Momentum • Huntsville, AL

1d

About The Position

Welcome to the MOMENTUM Family! MOMENTUM is not just our company name; it is the highest value we deliver to our customers. We are a rapidly growing technology solutions company providing innovative technology, engineering, and intelligence solutions across the DoD sector. The efforts of our high-capacity team ultimately strengthen our Nation and the warfighter. Our team is dispersed throughout the US, which means we value the diversity and unique collaboration fostered throughout our team. We work incredibly hard for our customers and believe deeply in our core values. We're a high-energy, high-growth team and we love to win. Junior IT Help Desk The Junior IT Help Desk performs IT duties while working as part of a team with more experienced government and contractor IT Specialists, and will work independently, depending on the level of complexity, following detailed problem specifications provided by others. Work is monitored and reviewed upon completion for accuracy and compliance with standards by government and contractor leads or more experienced IT personnel as needed. Performs technical work at a professional level using standard techniques, concepts, and procedures. Expected to show initiative and judgment while performing assigned tasks. Must possess excellent customer service skills, follow directions, and be self-motivated to complete assignments, research solutions, and gain experience in IT desktop support. Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switch-boxes, business application software, and various operating systems.

Requirements

• High school diploma.
• Minimum one-year experience working with IT equipment.
• TS clearance is required.

Nice To Haves

• IT Certifications applicable to desktop and mobile computer support
• Experience providing excellent customer service

Responsibilities

• Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
• Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
• Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software.
• Analyze and assess customer service requests and provide prompt technical solutions.
• Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
• Prepare progress/status reports and submit them to team leads as required.
• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
• Identify and document areas for process improvements.
• Contact and effectively communicate with users by telephone, electronic communications, or in person.
• Prepare equipment for reuse or surplus of property actions.
• Provide technical support for customers assigned to remote locations as required.
• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
• Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.

Benefits

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED