Junior IT Specialist

Back Bay Networks•Dover, NH

2d•$40,000 - $60,000•Onsite

About The Position

As a Junior IT Specialist, you will serve as a foundational member of our service delivery team, supporting daily operational tasks that keep our clients running smoothly. This role focuses heavily on workstation provisioning, account administration, and standardized support procedures. You will work under the guidance of senior technicians and service leadership while developing core technical skills in Microsoft 365, endpoint management, and IT service delivery best practices. This position is ideal for someone early in their IT career who is detail-oriented, process-driven, and eager to grow within a Managed Services Provider environment.

Requirements

0–2 years of IT experience (internship, help desk, or entry-level role acceptable).
Working knowledge of Windows 10/11 operating systems.
Basic understanding of Microsoft 365 (user accounts, email, licensing).
Familiarity with computer hardware components and assembly.
Strong attention to detail and ability to follow documented procedures precisely.
Excellent communication skills and professional demeanor.
Ability to manage repetitive tasks with consistency and accuracy.
Must successfully pass a background check.
Must reside within a 1-hour driving radius of our Dover, NH office.

Nice To Haves

Associate degree or coursework in Information Technology or a related field.
CompTIA A+ certification (or working toward it).
Exposure to Microsoft 365 Admin Center or Active Directory.
Prior experience working in an MSP environment.
Experience using ticketing systems.

Responsibilities

Build, configure, and deploy Windows and macOS computers in accordance with standardized company procedures.
Install operating systems, drivers, security software, and required client applications.
Image and prepare devices using approved deployment tools.
Maintain accurate asset tagging and inventory documentation.
Prepare and stage equipment for shipment or onsite deployment.
Create, modify, and disable user accounts in Microsoft 365 and Active Directory.
Perform password resets and MFA resets in accordance with security policies.
Configure email accounts, mailbox permissions, and basic licensing assignments.
Assist with basic SharePoint, OneDrive, and Teams user setup.
Resolve routine service requests, including password resets, printer setup, application installations, and basic connectivity issues.
Follow documented troubleshooting procedures and escalate complex issues appropriately.
Accurately document all actions taken within the ticketing system.
Maintain SLA adherence and follow defined workflow processes.
Assist senior technicians with project preparation and post-deployment tasks.
Maintain organized digital and physical documentation.
Follow standardized build sheets and checklists without deviation.
Contribute to improving internal documentation and knowledge base articles.