Junior IT Specialist- HSPD 12 Credentialing

Information Systems & Networks Corporation•Washington, DC

3d•Hybrid

About The Position

ISN is actively seeking Junior IT Specialists to provide technical support on a federal credential issuance and maintenance program supporting Homeland Security Presidential Directive-12 (HSPD-12) requirements for more than 65 locations nationwide. This role is a hybrid position based in proximity to Washington, DC. Specific duties will include, but are not limited to the following: • Act as a technical point of contact for system operations, technical support, and associated logistics. • Develop and present required briefings, reports, and other program-related materials. • Assist with training team personnel on system functionality and applicable administrative processes. • Provide support for HSPD-12 enrollment and SmartID card activation activities, including troubleshooting associated hardware and software issues. • Coordinate the shipment and delivery of equipment to field locations as required. • Perform maintenance and support activities for systems previously deployed to program locations. • Diagnose and resolves technical issues affecting end-user systems. • Operate USAccess functionality to support scheduling activities and modifications to site configurations. • Conduct system activation activities within the USAccess environment. • Provide secondary backup support to the designated USAccess Site Manager. • Participate in inventory reviews and related equipment accountability activities. • Provide ICAM SharePoint administrative support when required.

Requirements

Minimum 2-5 years of IT support experience, with emphasis on end-user software support, database administration or management, software deployment, and hardware/software troubleshooting.
Demonstrated experience using Microsoft Office applications.
Ability to communicate effectively, both verbally and in writing, with clients, stakeholders, and team members at all organizational levels.
Ability to effectively identify, troubleshoot, and resolve end-user hardware, software, and system-related issues.
Demonstrated ability to independently prioritize responsibilities and manage multiple concurrent assignments.
Demonstrated organizational and time-management skills.
Must be a U.S. citizen.
Must be able to obtain and maintain a Public Trust clearance or higher-level federal security clearance as required by the contract.
Must be in proximity to HQ Washington DC office and willing to travel onsite as needed.
Ability to meet and maintain the physical demands required to successfully perform the essential functions of the position.
Must be able to reach, squat, bend, pull, grasp, hold, and lift objects weighing up to 25 pounds.

Nice To Haves

Experience with SharePoint and GSA scheduling tools is highly preferred.
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience is highly preferred

Responsibilities

Act as a technical point of contact for system operations, technical support, and associated logistics.
Develop and present required briefings, reports, and other program-related materials.
Assist with training team personnel on system functionality and applicable administrative processes.
Provide support for HSPD-12 enrollment and SmartID card activation activities, including troubleshooting associated hardware and software issues.
Coordinate the shipment and delivery of equipment to field locations as required.
Perform maintenance and support activities for systems previously deployed to program locations.
Diagnose and resolves technical issues affecting end-user systems.
Operate USAccess functionality to support scheduling activities and modifications to site configurations.
Conduct system activation activities within the USAccess environment.
Provide secondary backup support to the designated USAccess Site Manager.
Participate in inventory reviews and related equipment accountability activities.
Provide ICAM SharePoint administrative support when required.