HSPD-12: I.T. Specialist (onsite)
About The Position
Citizant is seeking an IT Specialist to collaborate with government stakeholders to ensure compliance with IT governance, software configuration, and program updates across all locations within the program. This role involves partnering closely with Project Managers to foster effective communication and implement best IT practices, coordinating with corporate resources to maintain quality standards, and regularly preparing and delivering presentations. The specialist will provide program leadership with integration, analysis, design, development, documentation, and implementation support, assist in training team members on Database Management, and support HSPD-12 enrollments and activations for SmartID cards. Additionally, the role requires troubleshooting hardware and software issues as they arise.
Requirements
- 3-5 years of experience in IT support.
- Experience in end-user software support, database management, software deployment, and troubleshooting software and hardware issues.
- Strong verbal and written communication skills are essential, as you will interact with clients and team members at all levels.
- The ability to prioritize and manage multiple tasks independently while demonstrating excellent organizational skills is a must.
- U.S. Citizenship is required.
- Must be able to obtain and maintain the appropriate level of clearance.
Nice To Haves
- Experience with Microsoft Office and GSA scheduling tool (preferred).
Responsibilities
- Collaborate with government stakeholders to ensure compliance with IT governance, software configuration, and program updates across all locations within the program.
- Partner closely with Project Managers to foster effective communication throughout the team and organization while implementing best IT practices.
- Coordinate with corporate resources to maintain quality standards.
- Regularly prepare and deliver presentations and briefings as needed.
- Provide program leadership with integration, analysis, design, development, documentation, and implementation support.
- Assist in training team members on Database Management, ensuring a clear understanding of processes and deliverables.
- Support HSPD-12 enrollments and activations for SmartID cards.
- Troubleshoot hardware and software issues as they arise.
Benefits
- Medical, dental, and vision insurance
- Life and Disability Insurance
- 401(k)
- Generous Paid Time Off (PTO)
- Flexible Spending Accounts (FSA)
- Employee Assistance Program (EAP)
- Tuition Assistance & Professional Development Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
