HSPD-12: Government Badging & Credentialing Specialist (Buffalo)

Citizant Inc•Buffalo, NY

16h•Onsite

About The Position

Citizant is seeking a dedicated HSPD-12: Government Badging & Credentialing Specialist to manage the Personal Identity Verification (PIV) card enrollment process for U.S. government clients. This role involves direct interaction with applicants, ensuring accurate data collection, verification, and adherence to strict security protocols. The specialist will be responsible for managing appointments, handling sensitive information, and maintaining detailed records. This position requires excellent communication and organizational skills, with a focus on providing exceptional customer service. The role also includes attending local hiring events and performing other assigned duties to support the team and client needs.

Requirements

Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
High School diploma, GED certification.
US Citizenship is required.
Active Public Trust/MBI clearance or the ability to obtain one.

Nice To Haves

Prior experience in a similar role, customer service, or administrative position may be advantageous.

Responsibilities

Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
Answer phone calls and email inquiries related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure all required documents and forms are properly completed and submitted according to established guidelines.
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment process.
Manage escalations by listening, understanding, and responding to customer needs and expectations.
De-escalate problematic customer concerns, maintaining a calm, friendly demeanor.
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
Perform other job-related duties as assigned.