HSPD-12: Government Badging & Credentialing Specialist (Jacksonville, FL)

Citizant Inc•Jacksonville, FL

14h

About The Position

Citizant is seeking an HSPD-12: Government Badging & Credentialing Specialist to manage Personal Identity Verification (PIV) card enrollment and related credential services. The role schedules appointments and walk-ins for card activations, enrollments, certificate updates, and PIN resets; responds to inquiries; verifies applicants and documents; collects required information and biometric data; and maintains accurate enrollment records and status-tracking spreadsheets. The specialist handles sensitive information in accordance with data protection requirements and organizational security protocols. The role also involves explaining processes and requirements to applicants, providing customer service, managing and de-escalating concerns, keeping current with applicable policies and procedures, and attending local hiring events three to four times per month as business needs require. The position is primarily sedentary, with occasional physical activities and frequent typing, talking, and listening.

Requirements

High school diploma or GED certification.
U.S. citizenship.
Active Public Trust/MBI clearance or ability to obtain one.
Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.

Nice To Haves

Prior experience in a similar role, customer service, or an administrative position may be advantageous.

Responsibilities

Schedule appointments and accommodate walk-ins for PIV card activations, enrollments, certificate updates, and PIN resets.
Answer phone calls and email inquiries related to PIV credentials and access control.
Coordinate and conduct PIV enrollment, including verifying applicant identity and collecting required documentation.
Manage appointments and schedules to maintain an efficient and accurate flow of applicants.
Collect and document personal information, biometric data such as fingerprints, and other necessary details.
Ensure required documents and forms are completed and submitted according to established guidelines.
Verify the authenticity of documents and information using approved identity-verification methods.
Protect sensitive personal information and maintain the security and integrity of collected data.
Explain enrollment processes, required documents, and next steps to applicants, and respond to their questions and concerns.
Listen to and address customer needs, escalate issues as appropriate, and de-escalate problematic concerns professionally.
Maintain accurate enrollment records, including applicant information, enrollment dates, and encountered issues.
Prepare and maintain spreadsheets tracking new applicant, contractor, and federal employee file status.
Stay current with relevant PIV enrollment policies, regulations, and procedures and participate in training.
Attend local hiring events three to four times per month, depending on business needs.
Perform other job-related duties as assigned.