Junior IT Infrastructure Engineer
HKA•Phoenix, AZ
•$65,000 - $75,000
About The Position
HKA is hiring a Junior Infrastructure Engineer to join our global Infrastructure Services team. This early-career position is a launchpad for your IT journey in a fast-growing professional services organization with worldwide reach. You’ll collaborate with team members in other states and countries, supporting and improving HKA’s Microsoft-centric systems, cloud, identity, and endpoint services. Designed for ambitious technologists, this role offers hands-on experience, mentorship, and the chance to make a real impact from day one.
Requirements
- Genuine interest in systems infrastructure, cloud services, identity, endpoint management, and automation
- Foundational knowledge of Windows administration, directory services, permissions, virtualization, and cloud concepts (via degree, apprenticeship, home lab, internship, or practical experience)
- Evidence-based troubleshooting approach: gather information, test safely, document findings, and determine when to escalate
- Ability to communicate clearly across international teams and technical backgrounds
- Strong organizational skills and attention to detail in ticket management and documentation
- Willingness to learn from experienced engineers, accept feedback, and share knowledge
- Awareness of information security, data protection, least privilege, and controlled change practices
Nice To Haves
- Experience in IT support, desktop support, service desk, or junior systems administration
- Hands-on exposure to Microsoft 365, Azure, Entra ID, Intune, Windows Server, or PowerShell
- Relevant Microsoft certification (e.g., Azure Fundamentals, Security, Compliance and Identity Fundamentals) or actively pursuing one
- Experience with service management platforms and handling incident, request, and change records
- Familiarity with source control, infrastructure-as-code concepts, or operational scripting
Responsibilities
- Provide tier 3 assistance for infrastructure incidents and service requests escalated by Service Desk and Site Support teams
- Monitor and report on health, availability, and capacity of server, cloud, backup, storage, identity, and endpoint services; promptly escalate risks and outages
- Assist in administering Windows Server, Active Directory, and Entra ID (user, group, device, authentication, and access management)
- Support Microsoft Azure infrastructure, including virtual machines, storage, backup, monitoring, and platform services under documented procedures and access controls
- Operate Microsoft Intune for device configuration, compliance, application deployment, and troubleshooting
- Support infrastructure-related Microsoft 365 services (Exchange Online, Teams, SharePoint Online, service health)
- Assist with Azure Virtual Desktop and FSLogix administration, monitoring, and user issue resolution
- Conduct routine backup checks, support restore testing, and maintain recovery documentation
- Use PowerShell and approved automation tools to optimize repeatable operational tasks, subject to peer review
- Document technical procedures, knowledge articles, asset records, and change records accurately
- Participate in infrastructure projects, testing, maintenance, and controlled change activities
- Operate according to HKA’s security, change-management, and privileged-access policies
Benefits
- Health Insurance package
- 20 days of PTO per year
- 10 company holidays
- 2 floating holidays
- 7 wellness days
- 401k with company match
- training and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
