Junior IT & Compliance Engineer

Velora

9h•CA$85,000 - CA$95,000•Remote

About The Position

Velora is a unified company formed by Aplos, Raisely, and Keela, with a mission to help nonprofit organizations thrive by simplifying their operations. The company offers an integrated platform for fundraising, donor management, and fund accounting. This role is for a Junior IT & Compliance Engineer to join the remote-first team, focusing on day-to-day IT support, ensuring security and productivity for employees, and contributing to compliance efforts such as SOC 2, GDPR, and PCI. The ideal candidate enjoys solving practical problems, communicates clearly, and seeks to grow within a mission-driven company.

Requirements

Passion for computer systems, and a strong desire to learn and grow in the field of IT.
Clear written and verbal communication skills, with strong patience and empathy; ability to explain technical concepts simply.
Proactive and organized in a remote environment with solid time management and follow-through.
Adept with MacOS, and comfortable with remote work tools such as Slack, Notion, Zoom, and Google Workspace.
Familiarity with basic SOC 2, GDPR, and PCI concepts, with motivation to deepen compliance knowledge.
Interest in AI tooling and automation, desire to learn and grow.

Nice To Haves

Degree in IT, CS, or a related field
Professional experience
Certifications like CompTIA A+ or Security+

Responsibilities

Serve as primary contact for day-to-day IT requests with clear, friendly communication and timely follow-through.
Install, configure, and support employee hardware, software, and accounts across macOS and Windows; provide hardware/software support and resolve issues remotely to keep teams productive.
Work with remote employees, vendors, and contractors to fulfill IT requests and integrate external services.
Procure and provision hardware, manage asset inventory, and run secure onboarding and offboarding for accounts, access, and devices.
Assist with evidence collection and control testing for SOC 2, GDPR, and PCI-related obligations; keep audit artifacts organized and current.
Share troubleshooting patterns, documentation standards, and audit-readiness habits with teammates.
Maintain accurate, audit-ready records for all technical issues and access requests within the company's centralized ticketing system.
Occasionally support off-hours maintenance windows and small projects that improve reliability or security.
Ticket handling, device provisioning, account management, access reviews, and software rollouts with change records.
Maintain asset inventory, device encryption, and baseline hardening via MDM; ensure MFA and least-privilege access.
Maintain compliance evidence: policy acknowledgments, onboarding/offboarding trails, access certifications, and training attestations.
Keep ticket hygiene high with clear notes and resolutions; support off-hours maintenance when needed.
Collaborate with vendors for warranty, repairs, and service escalations; evaluate options and recommend cost-effective solutions.
Write concise KBs and guides that reduce repeat tickets; keep SOPs and checklists current after changes.
Seek feedback, track personal improvements, and stay current with evolving IT and compliance standards.