Junior IT Analyst

Umbrella Incorporated•Toronto, ON

About The Position

This is an IT Support & Systems Coordinator role designed for individuals who are eager to learn and grow within a fast-paced, cloud-first environment. The role combines hands-on technical support with exposure to systems administration, onboarding/offboarding processes, and continuous improvement initiatives. You will work closely with cross-functional teams to ensure smooth day-to-day IT operations, support employee lifecycle activities, and contribute to improving efficiency through documentation and automation.

Requirements

Strong interest in IT support, cloud technologies, and systems administration.
Problem-solving mindset with willingness to learn new tools and technologies.
Strong organizational skills and attention to detail (especially for checklists and asset tracking).
Effective communication skills and a collaborative approach to working with teams.
Ability to manage multiple tasks and prioritize in a dynamic environment.

Nice To Haves

Exposure to Network Infrastructure Support.
Familiarity with Google Workspace.
Basic networking knowledge (e.g., Cisco, Meraki, Palo Alto).
Experience with Windows/macOS environments, MDM tools, or SaaS platforms.
Understanding of hardware setup, OS fundamentals, and general IT troubleshooting.
Interest or experience in process improvement or automation initiatives.

Responsibilities

Provide day-to-day support for Microsoft 365 tools, resolving user issues efficiently and ensuring minimal disruption.
Navigate the Azure dashboard to troubleshoot issues, monitor systems, and assist with basic cloud operations.
Ensure timely provisioning and deprovisioning of user accounts, devices, and access.
Maintain accurate checklists and process documentation for consistency.
Track and maintain hardware and software inventory.
Manage user accounts, installations, and system lifecycle tasks.
Identify repetitive tasks and contribute to automation efforts.
Support the development of documentation and internal knowledge bases.
Deliver responsive, service-oriented IT support across departments.
Partner with internal teams to align IT support with business needs.
Assist with vendor communications and coordination.
Support procurement and program processes for operational efficiency.