Jr. Implementation Specialist - Flight Planning

ForeFlight•Centennial, CO

12h•$65,000 - $80,000•Hybrid

About The Position

Jeppesen ForeFlight is seeking a Junior Implementation Specialist to join its Flight Planning Implementation team and help airline and business aviation customers onboard to the company’s flight-planning and dispatch software. This entry-level role is suited to a recent college or aviation school graduate interested in building a career in aviation technology. The role is hybrid and based out of the Denver, Colorado office. The specialist will work with experienced Implementation Specialists on customer onboarding and migrations, initially supporting configuration, testing, and training on active projects. As product and domain knowledge grows, the specialist will take ownership of smaller implementations and individual workstreams. The role includes occasional travel to customer sites as needed.

Requirements

Recently completed a bachelor's degree, aviation school program, or comparable technical program, or equivalent practical experience; 0–2 years of professional experience expected.
Genuine passion for aviation and information technology, and a strong desire to build a career across both.
Aptitude and willingness to learn software configuration, diagnose flight-planning output issues, and distinguish software defects from configuration or third-party data problems.
Strong AI skills or demonstrated ability to learn AI-powered tools quickly, with enthusiasm for applying them to implementation work such as comparing configuration changes, triaging log files, and drafting initial customer responses.
Strong critical-thinking and troubleshooting skills, with technical aptitude to learn and configure software without a traditional software engineering background.
Excellent written and verbal communication skills and comfort presenting to and training customers.
Ability to manage multiple concurrent tasks and prioritize with support from senior team members.

Nice To Haves

Aviation knowledge, such as private pilot ground school, aviation degree coursework, flight dispatch familiarity, or airline/general aviation operations exposure; a genuine desire to build aviation knowledge is also preferred.
Current or former pilot experience, or progress toward a dispatcher certificate or license from a regional governmental aviation authority.
Familiarity with, or willingness to learn, software migrations.
Understanding of, or desire to learn, system integrations and network concepts.
Willingness to learn to digitally track project work.
Comfort working across time zones with international customers.

Responsibilities

Support customer migrations from legacy flight-planning platforms and assist with new customer implementations across service tiers, progressing toward independently managing smaller projects.
Assist with migrating customer configuration data and operational parameters, and help define minimum output and reporting requirements with customers under senior specialist guidance.
Assist with configuring customer-specific environments and direct-connect integrations with third-party systems, including scheduling, departure control, maintenance, EFB, and post-flight analysis systems.
Help coordinate cross-platform migration cases that overlap with active implementations, partnering with senior specialists and internal support teams.
Support migrations between related tracking and fleet-management products.
Help triage reported issues as software defects, configuration changes, or third-party integration issues.
Shadow senior specialists on live projects and customer-facing training, building proficiency across the implementation lifecycle and progressively taking ownership of timelines, milestones, deliverables, and training delivery.
Assist with test-and-evaluation to production transitions, including customer validation testing.
Use AI-powered tools to accelerate configuration, documentation, and troubleshooting, and help the broader team adopt them.
Travel to customer sites on occasion as needed.