Junior Help Desk IT Support - Co-op Intern

Payette • Boston, MA

8d • Onsite

About The Position

Payette is a leading architectural design firm in Boston focused on the design of complex, high technology buildings for scientific and medical research, academic teaching and healthcare. The Firm has an immediate opening for a Junior Help Desk IT Support co-op intern for the upcoming semester. This co-op position is the first line of support for 180+ office staff, providing technical support through phone calls, email and walk-ups.

Requirements

• Currently enrolled in a related Bachelor of Science degree program or related IT certification.
• Excellent customer service skills.
• Ability to quickly learn new technologies.
• Technically minded with strong written and verbal communication skills to effectively present technical information to a non-technical audience.

Nice To Haves

• Hardware experience including knowledge in all aspects of printers, plotters, projectors, basic business telephony (VoIP systems), networking and mobile devices all considered a plus.
• Additionally, knowledge of architectural design applications (Revit, AutoCAD, Adobe Creative Suite, SketchUp) will also be considered a plus.

Responsibilities

• Receive, document, and track technical requests in a systematic way.
• PC and laptop hardware trouble-shooting skills.
• Operating system experience should include Windows 10.
• Application experience should include Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Video conferencing technology (Microsoft Teams, Zoom, WebEx)

What This Job Offers

• Career Level: Intern