IT Help Desk Support

MV Transportation • Kent, WA

3d • Onsite

About The Position

MV Transportation is seeking a Seattle-based IT Help Desk Support professional. This individual will be a self-starter, highly motivated, and capable of working in a fast-paced environment. The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure.

Requirements

• Highly proficient with Trapeze transit software, and other transportation related applications is a MUST.
• Proficiency with Active Directory and networking.
• Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.).
• Thorough understanding of computers, servers, network, printer and peripheral hardware.
• Experience supporting Windows 10-11, Server 2012 & 16, and Microsoft Office applications.
• Proficiency in desktop imaging methodologies.

Nice To Haves

• Excellent communication and decision-making skills.
• Experience with desktop, desktop imaging, server and network management tools.
• Experience with basic network devices including switches.
• Familiar with backup and disaster recovery.

Responsibilities

• Responsible for providing Trapeze software direction, desktop, server and network support for client operations according to Service Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets, disaster recovery and other projects as assigned.
• Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines.
• Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in vehicle tablets, and Trapeze reservation software platform.
• Manage servers at local division; domain controller, file, application and database (MS SQL SVR).
• Meet and interact with client agencies providing reports and updates for local divisional office.
• Close interaction with the client’s IT department.
• Managing complex IT projects, IT employees and outside vendors.
• Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches.
• Controlling and minimize costs.
• Ensuring suitable documentation exists and is maintained for IT operations and software development.

Benefits

• PPO Medical
• Medical HSA
• Prescription
• Dental
• Vision (spouse and dependent children)
• Telemedicine
• FSA
• Life
• AD&D
• Group Accident
• LTD
• STD
• EAP
• Critical Illness
• Hospital Indemnity
• Substance Abuse Professionals programming
• 8 paid holidays
• $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)
• $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed