Junior Frontend Engineer & Technology Support | Dermstore
About The Position
This is a hybrid opportunity combining early-career frontend engineering with hands-on onsite IT and desktop support at the Dermstore New York office. The role contributes to modern headless ecommerce applications using JavaScript and works with senior engineers, while also providing technology support to employees. It involves collaboration with global Technology colleagues, including those in the UK, and requires flexibility to shift between frontend development and employee support in a fast-paced environment. On the engineering side, the role builds and maintains frontend applications, contributes to scalable, secure, accessible ecommerce experiences, and works with UX, CRO, Product, and Engineering teams on features and improvements. The engineer participates in code reviews and pair programming, follows development standards, and develops knowledge of headless ecommerce, SSG, APIs, and GraphQL. On the support side, the role troubleshoots employee devices, applications, operating systems, authentication, Wi-Fi, meeting-room and workplace technology. It assists with device configuration and management, employee onboarding and offboarding, technical documentation, and asset records.
Requirements
- 3–4 years of experience in desktop support, end-user IT, service desk, or onsite technology support.
- Strong hands-on troubleshooting experience across laptops, desktops, applications, and peripherals.
- Experience supporting Dell/Windows and macOS.
- Good working knowledge of Microsoft 365.
- Experience or exposure to Entra ID and Intune.
- Experience supporting Okta or a similar authentication platform.
- Basic networking knowledge, including Wi-Fi and TCP/IP.
- Experience with meeting rooms, AV, video conferencing, device management, and onboarding/offboarding.
- Strong communication and customer service skills.
- Some experience building frontend applications through professional experience, internships, university, bootcamp, personal projects, or open-source contributions.
- Good working knowledge of JavaScript, including vanilla JavaScript and ES6+.
- Experience with or exposure to React, Vue, or a similar frontend framework.
- Understanding of HTML, CSS, APIs, and modern web development.
- Understanding of core programming concepts, including events, error handling, inheritance, and asynchronous programming.
- Awareness of web accessibility and WCAG principles.
- Comfort working collaboratively with technical and non-technical teams and adapting to changing priorities.
Nice To Haves
- Interest in headless ecommerce, SSG, GraphQL, frontend performance, and modern web technologies.
Responsibilities
- Build and maintain frontend applications using JavaScript/ES6+ and frameworks such as React, Vue, or similar.
- Contribute to fast, scalable, secure, and accessible headless ecommerce experiences.
- Work with senior engineers to understand system architecture, APIs, data structures, and system communications.
- Contribute to frontend performance, accessibility, security, and observability.
- Write clean, maintainable code and follow development standards and best practices.
- Participate in code reviews and pair programming.
- Collaborate with UX, CRO, Product, and Engineering teams to deliver new features and improvements.
- Develop knowledge of headless ecommerce, SSG, APIs, and GraphQL; share ideas and continue developing technical skills.
- Help create intuitive, inclusive user experiences.
- Provide hands-on onsite technology support to employees.
- Troubleshoot laptops, desktops, applications, operating systems, and peripherals across Dell/Windows and macOS environments.
- Support Microsoft 365, including Teams, Outlook, and SharePoint.
- Assist with device enrollment, configuration, replacements, onboarding, and offboarding.
- Support Microsoft Entra ID, Intune, and Okta; troubleshoot authentication issues and escalate complex issues.
- Provide basic Wi-Fi and network troubleshooting.
- Support meeting rooms, AV, video conferencing, workplace technology, and corporate printing.
- Maintain technical documentation and asset records.
- Provide employee technology support during onboarding and offboarding.
- Work with global Technology teams, including colleagues in the UK.
Benefits
- Medical, dental, and vision plans.
- 401(k) matched up to 5%.
- Generous paid time off.
- Short- and long-term disability.
- Exclusive employee discounts on THG brands.
- Hybrid work model: 3 days in the office and 2 days at home.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
